{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-05-17T20:29:20","modified_gmt":"2026-05-17T20:29:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/bs\/refund_returns\/","title":{"rendered":"Politika povrata novca"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Return Policy<\/h1>\n  <p class=\"vbm-subtitle\">\u017delimo da ste potpuno zadovoljni sa va\u0161im Vibromera proizvodom. Ako va\u0161a kupovina ne ispunjava va\u0161a o\u010dekivanja, nudimo jednostavan proces vra\u0107anja u roku od 30 dana.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 Days<\/div>\n      <div class=\"vbm-card-label\">Vremenski period vra\u0107anja od dostave<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Full Refund<\/div>\n      <div class=\"vbm-card-label\">Za nekori\u0161\u0107ene stavke u originalnoj ambala\u017ei<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">Garancija od 2 godine<\/div>\n      <div class=\"vbm-card-label\">Na svim Vibromera proizvodima<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Uslovi za vra\u0107anje<\/h2>\n\n  <p>Mo\u017eete vratiti va\u0161 Vibromera proizvod u roku od <b>30 dana od datuma dostave<\/b> (na osnovu potvrde pra\u0107enja) pod uslovom da su ispunjeni slede\u0107i uslovi:<\/p>\n  <ul>\n    <li>Proizvod je u svojoj <b>originalnoj ambala\u017ei<\/b> sa svim priboru, kablovima, senzorima, dokumentacijom i komponentama uklju\u010denih.<\/li>\n    <li>Proizvod nije razdemontiran, izmenjen ili popravljen od strane tre\u0107e osobe.<\/li>\n    <li>Ste dobili <b>RMA number<\/b> (RMA broj - Povratni kod za manipulaciju robom) od na\u0161eg tima pre nego \u0161to po\u0161aljete paket.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>\u0160ta je RMA broj?<\/b> To je jedinstveni referentni kod povratka koji vam dodeljujemo za va\u0161u zahtjev za povrat. Poma\u017ee nam da pratimo va\u0161 povrat i brzo obradimo va\u0161u povra\u0107enu vrijednost. Ne\u0107emo prihvatiti pakete poslane bez RMA broja.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> How to Return<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Po\u0161alji zahtjev za povrat<\/b>\n      Email us at <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> sa brojem va\u0161e narud\u017ebe, razlogom za povrat i fotografijama proizvoda i pakiranja.\n    <\/li>\n    <li>\n      <b>Primi svoj RMA broj<\/b>\n      Pregledat \u0107emo va\u0161 zahtjev u roku od 2 radna dana i odgovoriti sa va\u0161im RMA brojem i uputama za povrat.\n    <\/li>\n    <li>\n      <b>Po\u0161alji proizvod<\/b>\n      Sigurno pakiraj proizvod u originalnom pakiranju i po\u0161alji ga na donju adresu. Napi\u0161i RMA broj na vanjskoj strani paketa. Tro\u0161kove povrata pla\u0107a kupac.\n    <\/li>\n    <li>\n      <b>Primi povra\u0107enu vrijednost<\/b>\n      \u010cim primimo i pregledamo proizvod u na\u0161em skladi\u0161tu, obradi\u0107emo va\u0161u povra\u0107enu vrijednost u roku od 14 radnih dana.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Povratna adresa:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Molimo da \u010duva\u0161 broj pra\u0107enja \u2014 ne mo\u017eemo obraditi povrate za pakete bez potvr\u0111ene dostave.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Uvjeti povrata<\/h2>\n\n  <p>Iznos povra\u0107ene vrijednosti ovisi o stanju vra\u0107enog proizvoda:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Stanje proizvoda<\/th>\n        <th>Refund<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Zape\u010da\u0107eno \/ neotvvoreno, originalno pakiranje netaknuto<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Otvvoreno, ukratko testirano, kompletan set, bez o\u0161te\u0107enja<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Kori\u0161teno sa manjim znakovima tro\u0161enja (ogrebotine, udubine), kompletan set<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">70\u201385% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Zna\u010dajno tro\u0161enje, nedostaju dijelovi ili o\u0161te\u0107eno pakiranje<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Procijenjeno pojedina\u010dno<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Povra\u0107ene vrijednosti se izdaju preko <b>originalne metode pla\u0107anja<\/b> (bankovnom karticom, PayPal-om, blagajnom transferom, itd.).<\/li>\n    <li>Tro\u0161kovi povrata su <b>pla\u0107a je kupac<\/b> u svim slu\u010dajevima, osim ako proizvod nema potvr\u0111enu gre\u0161ku u proizvodnji.<\/li>\n    <li>Ako je proizvodna gre\u0161ka potvr\u0111ena, mi pokrivamo povratnu dostavu i pru\u017eamo potpuni povrat novca ili zamjenu.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> Garancija od 2 godine<\/h2>\n\n  <p>Svi proizvodi Vibromera dolaze sa <b>Dvogodi\u0161nja garancija<\/b> koja pokriva gre\u0161ke u proizvodnji. Tijekom g\u0430rantnog roka:<\/p>\n  <ul>\n    <li>Besplatno \u0107emo popraviti ili zamijeniti proizvod ako je gre\u0161ka potvr\u0111ena.<\/li>\n    <li>Pokrivamo tro\u0161kove povratne dostave i dostave popravnog\/zamjenskog proizvoda natrag do vas.<\/li>\n    <li>Garancija ne pokriva \u0161tetu prouzro\u010denu zlouporabom, neovla\u0161tenim izmjenama ili normalnom tro\u0161enju.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>Za podno\u0161enje zahtjeva za garancisku naknadu, po\u0161aljite email <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> sa brojem narud\u017ebe, opisom problema i fotografijama ili videom koji demonstrira gre\u0161ku.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Me\u0111unarodni povrati<\/h2>\n\n  <p>Isti uslovi povrata primjenjuju se na sve kupce u svijetu. Molimo napomenite:<\/p>\n  <ul>\n    <li>Tro\u0161kovi povratne dostave iz bilo koje zemlje pla\u0107a kupac.<\/li>\n    <li>Sve carine, porezi ili takse na uvoz povratne po\u0161iljke su odgovornost kupca&#8217;.<\/li>\n    <li>Za popravke u garanciji ili zamjene, pokrivamo tro\u0161kove dostave proizvoda natrag do vas.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Exceptions<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Ozbiljno o\u0161te\u0107eni ili zloupotrebljeni proizvodi<\/b>\n        <span>Proizvodi sa zna\u010dajnom \u0161tetom prouzro\u010denom zlouporabom, zanemarivanjem ili neovla\u0161tenom popravkom nisu prihvatljivi za povrat.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Proizvodi po narud\u017ebi<\/b>\n        <span>Proizvodi proizvedeni prema prilago\u0111enim specifikacijama nisu predmet povrata novca.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Kupnje od distributera<\/b>\n        <span>Ako ste kupili proizvod od distributera ili preprodavatelja, molimo kontaktirajte ga direktno za povrate.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Zahtjev za povrat nakon 30 dana<\/b>\n        <span>Povrati tra\u017eeni nakon 30-dnevnog prozora nisu mogu\u0107e prihvatiti. Garancijske potra\u017eivanja ostaju dostupna 2 godine.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Contact Us<\/h2>\n\n  <p>Ako imate bilo koja pitanja o povratima ili garanciji, tu smo da vam pomognemo:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">Email<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Phone<\/div>\n      <a href=\"tel:+351963457233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We want you to be completely satisfied with your Vibromera product. If your purchase doesn&#8217;t meet your expectations, we offer a straightforward 30-day return process. \ud83d\udcc5 30 Days Return window from delivery \ud83d\udd04 Full Refund For unused items in original packaging \ud83d\udee1\ufe0f 2-Year Warranty On all Vibromera products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":2,"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":101148,"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/pages\/1612\/revisions\/101148"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/bs\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}