{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-07-16T13:56:06","modified_gmt":"2026-07-16T13:56:06","slug":"refusion_returneringer","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/da\/refund_returns\/","title":{"rendered":"Politik for refusion og returnering"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Returpolitik<\/h1>\n  <p class=\"vbm-subtitle\">We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 dage<\/div>\n      <div class=\"vbm-card-label\">Returvindue fra levering<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Fuld refusion<\/div>\n      <div class=\"vbm-card-label\">For ubrugte varer i original emballage<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">2 \u00e5rs garanti<\/div>\n      <div class=\"vbm-card-label\">P\u00e5 alle Vibromera-produkter<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Returneringsberettigelse<\/h2>\n\n  <p>Du kan returnere dit Vibromera-produkt inden for <b>30 dage fra leveringsdatoen<\/b> (baseret p\u00e5 sporingsbekr\u00e6ftelse) forudsat at f\u00f8lgende betingelser er opfyldt:<\/p>\n  <ul>\n    <li>Produktet er i sin <b>original emballage<\/b> med alt tilbeh\u00f8r, kabler, sensorer, dokumentation og komponenter inkluderet.<\/li>\n    <li>Produktet er ikke blevet adskilt, modificeret eller repareret af en tredjepart.<\/li>\n    <li>Du har opn\u00e5et en <b>RMA-nummer<\/b> (Returgodkendelse af varer) fra vores team inden afsendelse.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>Hvad er et RMA-nummer?<\/b> Det er en unik returkode, som vi tildeler din returanmodning. Den hj\u00e6lper os med at spore din returnering og behandle din refusion hurtigt. Vi accepterer ikke pakker sendt uden et RMA-nummer.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> S\u00e5dan returnerer du<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Indsend en returneringsanmodning<\/b>\n      Send os en e-mail p\u00e5 <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> med dit ordrenummer, \u00e5rsagen til returneringen og billeder af produktet og emballagen.\n    <\/li>\n    <li>\n      <b>Modtag dit RMA-nummer<\/b>\n      Vi gennemg\u00e5r din anmodning inden for 2 hverdage og svarer med dit RMA-nummer og instruktioner for returforsendelse.\n    <\/li>\n    <li>\n      <b>Send produktet<\/b>\n      Pak produktet forsvarligt i originalemballagen, og send det til nedenst\u00e5ende adresse. Skriv RMA-nummeret p\u00e5 ydersiden af pakken. Returfragt betales af k\u00f8ber.\n    <\/li>\n    <li>\n      <b>Modtag din refusion<\/b>\n      Commercial returns are processed after inspection, normally within 14 days. Where statutory withdrawal rules apply, reimbursement follows the applicable legal deadline and may be withheld until the goods are returned or proof of return is provided.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Returadresse:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Gem venligst sporingsnummeret \u2013 vi kan ikke behandle returneringer af pakker uden bekr\u00e6ftet levering.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Refusionsbetingelser<\/h2>\n\n  <p>Refusionsbel\u00f8bet afh\u00e6nger af det returnerede produkts stand:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Produkttilstand<\/th>\n        <th>Refusion<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Forseglet\/u\u00e5bnet, original emballage intakt<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100%-refusion<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\u00c5bnet, testet kort, komplet s\u00e6t, ingen skader<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100%-refusion<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Brugt med mindre tegn p\u00e5 slid (ridser, skrammer), komplet s\u00e6t<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">70\u201385% refusion<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>V\u00e6sentligt slid, manglende komponenter eller beskadiget emballage<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Evalueret individuelt<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Refusioner udstedes via <b>original betalingsmetode<\/b> (bankkort, PayPal, bankoverf\u00f8rsel osv.).<\/li>\n    <li>Returforsendelsesomkostninger er <b>betalt af k\u00f8beren<\/b> i alle tilf\u00e6lde, undtagen n\u00e5r produktet har en bekr\u00e6ftet fabrikationsfejl.<\/li>\n    <li>Hvis en fabrikationsfejl bekr\u00e6ftes, d\u00e6kker vi returfragten og giver fuld refusion eller ombytning.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> 2 \u00e5rs garanti<\/h2>\n\n  <p>Alle Vibromera-produkter leveres med en <b>2 \u00e5rs garanti<\/b> d\u00e6kker fabrikationsfejl. I garantiperioden:<\/p>\n  <ul>\n    <li>Vi reparerer eller ombytter produktet gratis, hvis defekten bekr\u00e6ftes.<\/li>\n    <li>Vi d\u00e6kker omkostningerne til returforsendelse og levering af det reparerede\/udskiftede produkt tilbage til dig.<\/li>\n    <li>Garantien d\u00e6kker ikke skader for\u00e5rsaget af misbrug, uautoriserede \u00e6ndringer eller normal slitage.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>For at indsende et garantikrav, send en e-mail <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> med dit ordrenummer, en beskrivelse af problemet og billeder eller video, der demonstrerer defekten.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Internationale returneringer<\/h2>\n\n  <p>De samme returbetingelser g\u00e6lder for alle kunder verden over. Bem\u00e6rk venligst:<\/p>\n  <ul>\n    <li>Returforsendelsesomkostninger fra ethvert land betales af k\u00f8ber.<\/li>\n    <li>Eventuelle toldafgifter, skatter eller importgebyrer p\u00e5 returforsendelsen er k\u00f8bers ansvar.<\/li>\n    <li>Ved garantireparationer eller udskiftninger d\u00e6kker vi omkostningerne ved at sende produktet tilbage til dig.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Undtagelser<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>St\u00e6rkt beskadigede eller misbrugte produkter<\/b>\n        <span>Produkter med betydelig skade for\u00e5rsaget af misbrug, uagtsomhed eller uautoriseret reparation er ikke berettigede til returnering.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Specialfremstillede produkter<\/b>\n        <span>Produkter fremstillet efter brugerdefinerede specifikationer refunderes ikke.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>K\u00f8b fra distribut\u00f8rer<\/b>\n        <span>Hvis du har k\u00f8bt dit produkt fra en distribut\u00f8r eller forhandler, bedes du kontakte dem direkte for returnering.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Returanmodning efter 30 dage<\/b>\n        <span>Returneringer, der anmodes om efter den 30-dages returperiode, kan ikke accepteres. Garantikrav er fortsat mulige i 2 \u00e5r.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Kontakt os<\/h2>\n\n  <p>Hvis du har sp\u00f8rgsm\u00e5l om returnering eller garanti, er vi her for at hj\u00e6lpe:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">E-mail<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Telefon<\/div>\n      <a href=\"tlf.: +351 963 457 233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply. \ud83d\udcc5 30 Days Return window from delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":3,"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":102623,"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/pages\/1612\/revisions\/102623"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/da\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}