{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-07-16T13:56:06","modified_gmt":"2026-07-16T13:56:06","slug":"remboursements","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Politique de retour<\/h1>\n  <p class=\"vbm-subtitle\">We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 jours<\/div>\n      <div class=\"vbm-card-label\">D\u00e9lai de retour \u00e0 compter de la livraison<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Remboursement int\u00e9gral<\/div>\n      <div class=\"vbm-card-label\">Pour les articles non utilis\u00e9s dans leur emballage d&#039;origine<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">Garantie de 2 ans<\/div>\n      <div class=\"vbm-card-label\">Sur tous les produits Vibromera<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Crit\u00e8res d&#039;admissibilit\u00e9 au retour<\/h2>\n\n  <p>Vous pouvez retourner votre produit Vibromera dans <b>30 jours \u00e0 compter de la date de livraison<\/b> (sur la base de la confirmation de suivi) sous r\u00e9serve du respect des conditions suivantes\u00a0:<\/p>\n  <ul>\n    <li>Le produit est dans son <b>emballage d&#039;origine<\/b> avec tous les accessoires, c\u00e2bles, capteurs, la documentation et les composants inclus.<\/li>\n    <li>Le produit n&#039;a pas \u00e9t\u00e9 d\u00e9mont\u00e9, modifi\u00e9 ou r\u00e9par\u00e9 par un tiers.<\/li>\n    <li>Vous avez obtenu un <b>Num\u00e9ro RMA<\/b> (Autorisation de retour de marchandise) de notre \u00e9quipe avant l&#039;exp\u00e9dition.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>Qu&#039;est-ce qu&#039;un num\u00e9ro RMA\u00a0?<\/b> Il s&#039;agit d&#039;un code de r\u00e9f\u00e9rence unique attribu\u00e9 \u00e0 votre demande de retour. Ce code nous permet de suivre votre retour et de traiter votre remboursement rapidement. Nous n&#039;accepterons aucun colis envoy\u00e9 sans num\u00e9ro RMA.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> Comment retourner<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Soumettre une demande de retour<\/b>\n      Envoyez-nous un e-mail \u00e0 <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> avec votre num\u00e9ro de commande, le motif du retour et des photos du produit et de son emballage.\n    <\/li>\n    <li>\n      <b>Recevez votre num\u00e9ro RMA<\/b>\n      Nous examinerons votre demande dans un d\u00e9lai de 2 jours ouvrables et vous r\u00e9pondrons avec votre num\u00e9ro RMA et les instructions d&#039;exp\u00e9dition pour le retour.\n    <\/li>\n    <li>\n      <b>Exp\u00e9dier le produit<\/b>\n      Emballez soigneusement le produit dans son emballage d&#039;origine et exp\u00e9diez-le \u00e0 l&#039;adresse ci-dessous. Inscrivez le num\u00e9ro RMA \u00e0 l&#039;ext\u00e9rieur du colis. Les frais de retour sont \u00e0 la charge de l&#039;acheteur.\n    <\/li>\n    <li>\n      <b>Recevez votre remboursement<\/b>\n      Commercial returns are processed after inspection, normally within 14 days. Where statutory withdrawal rules apply, reimbursement follows the applicable legal deadline and may be withheld until the goods are returned or proof of return is provided.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Adresse de retour :<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Veuillez conserver le num\u00e9ro de suivi : nous ne pouvons pas traiter les retours pour les colis dont la livraison n&#x27;a pas \u00e9t\u00e9 confirm\u00e9e.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Conditions de remboursement<\/h2>\n\n  <p>Le montant du remboursement d\u00e9pend de l&#039;\u00e9tat du produit retourn\u00e9\u00a0:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>\u00c9tat du produit<\/th>\n        <th>Remboursement<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Scell\u00e9 \/ non ouvert, emballage d&#039;origine intact<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">Remboursement 100%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Ouvert, test\u00e9 bri\u00e8vement, ensemble complet, aucun dommage<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">Remboursement 100%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Utilis\u00e9 avec de l\u00e9g\u00e8res traces d&#039;usure (rayures, \u00e9raflures), ensemble complet<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">Remboursement 70\u201385%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Usure importante, pi\u00e8ces manquantes ou emballage endommag\u00e9<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">\u00c9valu\u00e9 individuellement<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Les remboursements sont effectu\u00e9s via <b>mode de paiement initial<\/b> (carte bancaire, PayPal, virement bancaire, etc.).<\/li>\n    <li>Les frais de retour sont <b>pay\u00e9 par l&#039;acheteur<\/b> dans tous les cas, sauf lorsque le produit pr\u00e9sente un d\u00e9faut de fabrication av\u00e9r\u00e9.<\/li>\n    <li>Si un d\u00e9faut de fabrication est confirm\u00e9, nous prenons en charge les frais de retour et proc\u00e9dons \u00e0 un remboursement int\u00e9gral ou \u00e0 un remplacement.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> Garantie de 2 ans<\/h2>\n\n  <p>Tous les produits Vibromera sont livr\u00e9s avec un <b>Garantie de 2 ans<\/b> couvrant les d\u00e9fauts de fabrication. Pendant la p\u00e9riode de garantie\u00a0:<\/p>\n  <ul>\n    <li>Nous r\u00e9parerons ou remplacerons le produit gratuitement si le d\u00e9faut est confirm\u00e9.<\/li>\n    <li>Nous prenons en charge les frais de retour et de livraison du produit r\u00e9par\u00e9\/remplac\u00e9.<\/li>\n    <li>La garantie ne couvre pas les dommages caus\u00e9s par une mauvaise utilisation, des modifications non autoris\u00e9es ou l&#039;usure normale.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>Pour soumettre une r\u00e9clamation au titre de la garantie, envoyez un e-mail \u00e0 <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> avec votre num\u00e9ro de commande, une description du probl\u00e8me et des photos ou une vid\u00e9o d\u00e9montrant le d\u00e9faut.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Retours internationaux<\/h2>\n\n  <p>Les m\u00eames conditions de retour s&#039;appliquent \u00e0 tous les clients du monde entier. Veuillez noter\u00a0:<\/p>\n  <ul>\n    <li>Les frais de retour depuis n'importe quel pays sont \u00e0 la charge de l'acheteur.<\/li>\n    <li>Tous les droits de douane, taxes ou frais d&#039;importation li\u00e9s au retour sont \u00e0 la charge de l&#039;acheteur.<\/li>\n    <li>Pour les r\u00e9parations ou les remplacements sous garantie, nous prenons en charge les frais d'exp\u00e9dition du produit vers vous.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Exceptions<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Produits fortement endommag\u00e9s ou mal utilis\u00e9s<\/b>\n        <span>Les produits ayant subi des dommages importants dus \u00e0 une mauvaise utilisation, \u00e0 une n\u00e9gligence ou \u00e0 une r\u00e9paration non autoris\u00e9e ne sont pas \u00e9ligibles au retour.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Produits sur mesure<\/b>\n        <span>Les produits fabriqu\u00e9s sur mesure ne sont pas remboursables.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Achats aupr\u00e8s de distributeurs<\/b>\n        <span>Si vous avez achet\u00e9 votre produit aupr\u00e8s d&#039;un distributeur ou d&#039;un revendeur, veuillez le contacter directement pour les retours.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Demande de retour apr\u00e8s 30 jours<\/b>\n        <span>Les retours demand\u00e9s apr\u00e8s le d\u00e9lai de 30 jours ne seront pas accept\u00e9s. Les demandes au titre de la garantie restent ouvertes pendant 2 ans.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Nous contacter<\/h2>\n\n  <p>Si vous avez des questions concernant les retours ou la garantie, nous sommes l\u00e0 pour vous aider\u00a0:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">Courriel<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">T\u00e9l\u00e9phone<\/div>\n      <a href=\"\/fr\/T\u00e9l. : +351 963 457 233\/\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply. \ud83d\udcc5 30 Days Return window from delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":3,"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":102623,"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/pages\/1612\/revisions\/102623"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/fr\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}