{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-07-16T13:56:06","modified_gmt":"2026-07-16T13:56:06","slug":"pengembalian_uang_kembali","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/id\/refund_returns\/","title":{"rendered":"Kebijakan Pengembalian Dana dan Pengembalian Barang"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Kebijakan Pengembalian<\/h1>\n  <p class=\"vbm-subtitle\">We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 Hari<\/div>\n      <div class=\"vbm-card-label\">Jangka waktu pengembalian dari pengiriman<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Pengembalian Dana Penuh<\/div>\n      <div class=\"vbm-card-label\">Untuk barang yang belum digunakan dan masih dalam kemasan asli.<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">Garansi 2 Tahun<\/div>\n      <div class=\"vbm-card-label\">Pada semua produk Vibromera<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Kelayakan Pengembalian<\/h2>\n\n  <p>Anda dapat mengembalikan produk Vibromera Anda dalam jangka waktu tertentu. <b>30 hari sejak tanggal pengiriman<\/b> (berdasarkan konfirmasi pelacakan) dengan syarat-syarat berikut terpenuhi:<\/p>\n  <ul>\n    <li>Produk tersebut sedang dalam proses <b>kemasan asli<\/b> lengkap dengan semua aksesori, kabel, sensor, dokumentasi, dan komponen yang disertakan.<\/li>\n    <li>Produk tersebut belum dibongkar, dimodifikasi, atau diperbaiki oleh pihak ketiga.<\/li>\n    <li>Anda telah memperoleh sebuah <b>Nomor RMA<\/b> (Otorisasi Pengembalian Barang) dari tim kami sebelum pengiriman.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>Apa itu nomor RMA?<\/b> Ini adalah kode referensi pengembalian unik yang kami berikan untuk permintaan pengembalian Anda. Kode ini membantu kami melacak pengembalian Anda dan memproses pengembalian dana dengan cepat. Kami tidak akan menerima paket yang dikirim tanpa nomor RMA.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> Cara Mengembalikan<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Ajukan permintaan pengembalian<\/b>\n      Kirim email kepada kami di <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> Sertakan nomor pesanan Anda, alasan pengembalian, dan foto produk serta kemasannya.\n    <\/li>\n    <li>\n      <b>Dapatkan nomor RMA Anda<\/b>\n      Kami akan meninjau permintaan Anda dalam waktu 2 hari kerja dan membalas dengan nomor RMA dan instruksi pengiriman pengembalian.\n    <\/li>\n    <li>\n      <b>Kirim produknya<\/b>\n      Kemasi produk dengan aman dalam kemasan aslinya dan kirimkan ke alamat di bawah ini. Tulis nomor RMA di bagian luar paket. Biaya pengiriman pengembalian ditanggung oleh pembeli.\n    <\/li>\n    <li>\n      <b>Terima pengembalian dana Anda<\/b>\n      Commercial returns are processed after inspection, normally within 14 days. Where statutory withdrawal rules apply, reimbursement follows the applicable legal deadline and may be withheld until the goods are returned or proof of return is provided.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Alamat pengirim:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Mohon simpan nomor pelacakan \u2014 kami tidak dapat memproses pengembalian barang untuk paket yang belum terkonfirmasi telah diterima.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Ketentuan Pengembalian Dana<\/h2>\n\n  <p>Jumlah pengembalian dana bergantung pada kondisi produk yang dikembalikan:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Kondisi produk<\/th>\n        <th>Pengembalian dana<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Tersegel\/belum dibuka, kemasan asli utuh.<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">Pengembalian dana 100%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Sudah dibuka, diuji sebentar, set lengkap, tidak ada kerusakan.<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">Pengembalian dana 100%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Bekas pakai dengan sedikit tanda pemakaian (goresan, lecet), set lengkap.<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">Pengembalian dana 70\u201385%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Keausan yang signifikan, komponen yang hilang, atau kemasan yang rusak.<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Dievaluasi secara individual<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Pengembalian dana diproses melalui <b>metode pembayaran asli<\/b> (kartu bank, PayPal, transfer kawat, dll.).<\/li>\n    <li>Biaya pengiriman pengembalian adalah <b>dibayar oleh pembeli<\/b> dalam semua kasus, kecuali jika produk tersebut memiliki cacat produksi yang telah dikonfirmasi.<\/li>\n    <li>Jika cacat produksi terkonfirmasi, kami menanggung biaya pengiriman pengembalian dan memberikan pengembalian dana penuh atau penggantian produk.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> Garansi 2 Tahun<\/h2>\n\n  <p>Semua produk Vibromera dilengkapi dengan <b>Garansi 2 tahun<\/b> Meliputi cacat produksi. Selama masa garansi:<\/p>\n  <ul>\n    <li>Kami akan memperbaiki atau mengganti produk secara gratis jika kerusakan tersebut terkonfirmasi.<\/li>\n    <li>Kami menanggung biaya pengiriman kembali dan pengantaran produk yang telah diperbaiki\/diganti kembali kepada Anda.<\/li>\n    <li>Garansi tidak mencakup kerusakan yang disebabkan oleh penyalahgunaan, modifikasi tanpa izin, atau keausan normal.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>Untuk mengajukan klaim garansi, kirim email. <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> Sertakan nomor pesanan Anda, deskripsi masalah, dan foto atau video yang menunjukkan kerusakan tersebut.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Pengembalian Internasional<\/h2>\n\n  <p>Ketentuan pengembalian yang sama berlaku untuk semua pelanggan di seluruh dunia. Harap diperhatikan:<\/p>\n  <ul>\n    <li>Biaya pengembalian barang dari negara mana pun ditanggung oleh pembeli.<\/li>\n    <li>Segala bea cukai, pajak, atau biaya impor atas pengiriman pengembalian adalah tanggung jawab pembeli.<\/li>\n    <li>Untuk perbaikan atau penggantian bergaransi, kami menanggung biaya pengiriman produk kembali kepada Anda.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Pengecualian<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Produk yang rusak parah atau disalahgunakan<\/b>\n        <span>Produk yang mengalami kerusakan signifikan akibat penyalahgunaan, kelalaian, atau perbaikan tanpa izin tidak memenuhi syarat untuk dikembalikan.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Produk yang dibuat sesuai pesanan<\/b>\n        <span>Produk yang diproduksi sesuai spesifikasi khusus tidak dapat dikembalikan.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Pembelian dari distributor<\/b>\n        <span>Jika Anda membeli produk Anda dari distributor atau pengecer, silakan hubungi mereka langsung untuk pengembalian.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Permintaan pengembalian setelah 30 hari<\/b>\n        <span>Pengembalian yang diminta setelah jangka waktu pengembalian 30 hari tidak dapat diterima. Klaim garansi tetap tersedia selama 2 tahun.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Hubungi Kami<\/h2>\n\n  <p>Jika Anda memiliki pertanyaan tentang pengembalian atau garansi, kami siap membantu:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">Email<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Telepon<\/div>\n      <a href=\"Telp: +351 963 457 233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply. \ud83d\udcc5 30 Days Return window from delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":3,"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":102623,"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/pages\/1612\/revisions\/102623"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/id\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}