{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-07-16T13:56:06","modified_gmt":"2026-07-16T13:56:06","slug":"restituiri_retururi","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/ro\/refund_returns\/","title":{"rendered":"Politica de rambursare \u0219i returnare"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>POLITICA DE RETURNARE<\/h1>\n  <p class=\"vbm-subtitle\">We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 de zile<\/div>\n      <div class=\"vbm-card-label\">Interval de returnare de la livrare<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Rambursare integral\u0103<\/div>\n      <div class=\"vbm-card-label\">Pentru articole neutilizate \u00een ambalajul original<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">Garan\u021bie de 2 ani<\/div>\n      <div class=\"vbm-card-label\">La toate produsele Vibromera<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Eligibilitate pentru returnare<\/h2>\n\n  <p>Pute\u021bi returna produsul Vibromera \u00een termen de <b>30 de zile de la data livr\u0103rii<\/b> (pe baza confirm\u0103rii urm\u0103ririi) cu condi\u021bia \u00eendeplinirii urm\u0103toarelor condi\u021bii:<\/p>\n  <ul>\n    <li>Produsul este \u00een starea sa <b>ambalajul original<\/b> cu toate accesoriile, cablurile, senzorii, documenta\u021bia \u0219i componentele incluse.<\/li>\n    <li>Produsul nu a fost dezasamblat, modificat sau reparat de o ter\u021b\u0103 parte.<\/li>\n    <li>A\u021bi ob\u021binut un <b>Num\u0103r RMA<\/b> (Autoriza\u021bie de returnare a m\u0103rfii) din partea echipei noastre \u00eenainte de expediere.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>Ce este un num\u0103r RMA?<\/b> Este un cod unic de referin\u021b\u0103 pentru returnare pe care \u00eel atribuim solicit\u0103rii dumneavoastr\u0103 de returnare. Ne ajut\u0103 s\u0103 urm\u0103rim returul dumneavoastr\u0103 \u0219i s\u0103 proces\u0103m rapid rambursarea. Nu vom accepta colete trimise f\u0103r\u0103 un num\u0103r RMA.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> Cum s\u0103 returna\u021bi<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Trimite\u021bi o cerere de returnare<\/b>\n      Trimite\u021bi-ne un e-mail la adresa <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> cu num\u0103rul comenzii, motivul returului \u0219i fotografii ale produsului \u0219i ambalajului.\n    <\/li>\n    <li>\n      <b>Primi\u021bi num\u0103rul RMA<\/b>\n      Vom analiza solicitarea dumneavoastr\u0103 \u00een termen de 2 zile lucr\u0103toare \u0219i v\u0103 vom r\u0103spunde cu num\u0103rul RMA \u0219i instruc\u021biunile de expediere a returului.\n    <\/li>\n    <li>\n      <b>Expedia\u021bi produsul<\/b>\n      Ambala\u021bi produsul \u00een siguran\u021b\u0103 \u00een ambalajul original \u0219i expedia\u021bi-l la adresa de mai jos. Scrie\u021bi num\u0103rul RMA pe exteriorul coletului. Costurile de transport pentru returnare sunt suportate de c\u0103tre cump\u0103r\u0103tor.\n    <\/li>\n    <li>\n      <b>Primi\u021bi rambursarea<\/b>\n      Commercial returns are processed after inspection, normally within 14 days. Where statutory withdrawal rules apply, reimbursement follows the applicable legal deadline and may be withheld until the goods are returned or proof of return is provided.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Adresa expeditorului:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugalia. V\u0103 rug\u0103m s\u0103 p\u0103stra\u021bi num\u0103rul de urm\u0103rire \u2014 nu putem procesa return\u0103rile pentru coletele f\u0103r\u0103 confirmare de livrare.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Condi\u021bii de rambursare<\/h2>\n\n  <p>Suma rambursat\u0103 depinde de starea produsului returnat:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Starea produsului<\/th>\n        <th>Restituire<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Sigilat \/ nedeschis, ambalaj original intact<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">Rambursare 100%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Deschis, testat pe scurt, set complet, f\u0103r\u0103 deterior\u0103ri<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">Rambursare 100%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Folosit cu semne minore de uzur\u0103 (zg\u00e2rieturi, abraziuni superficiale), set complet<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">Rambursare 70\u201385%<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Uzur\u0103 semnificativ\u0103, componente lips\u0103 sau ambalaj deteriorat<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Evaluat individual<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Ramburs\u0103rile sunt emise prin intermediul <b>metodei de plat\u0103 originale<\/b> (card bancar, PayPal, transfer bancar etc.).<\/li>\n    <li>Costurile de transport pentru returnare sunt <b>pl\u0103tit de cump\u0103r\u0103tor<\/b> \u00een toate cazurile, cu excep\u021bia cazului \u00een care produsul prezint\u0103 un defect de fabrica\u021bie confirmat.<\/li>\n    <li>Dac\u0103 se confirm\u0103 un defect de fabrica\u021bie, acoperim costurile de returnare \u0219i oferim o rambursare complet\u0103 sau \u00eenlocuire.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> Garan\u021bie de 2 ani<\/h2>\n\n  <p>Toate produsele Vibromera sunt dotate cu un <b>Garan\u021bie de 2 ani<\/b> care acoper\u0103 defectele de fabrica\u021bie. \u00cen perioada de garan\u021bie:<\/p>\n  <ul>\n    <li>Vom repara sau \u00eenlocui produsul gratuit dac\u0103 defectul este confirmat.<\/li>\n    <li>Acoperim costurile de transport pentru returnare \u0219i livrarea produsului reparat\/\u00eenlocuit \u00eenapoi c\u0103tre dumneavoastr\u0103.<\/li>\n    <li>Garan\u021bia nu acoper\u0103 daunele cauzate de utilizarea necorespunz\u0103toare, modific\u0103ri neautorizate sau uzura normal\u0103.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>Pentru a trimite o reclama\u021bie \u00een garan\u021bie, trimite\u021bi un e-mail <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> cu num\u0103rul comenzii, o descriere a problemei \u0219i fotografii sau videoclipuri care demonstreaz\u0103 defectul.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Return\u0103ri interna\u021bionale<\/h2>\n\n  <p>Acelea\u0219i condi\u021bii de returnare se aplic\u0103 tuturor clien\u021bilor din \u00eentreaga lume. V\u0103 rug\u0103m s\u0103 re\u021bine\u021bi:<\/p>\n  <ul>\n    <li>Costurile de transport pentru returnare din orice \u021bar\u0103 sunt suportate de c\u0103tre cump\u0103r\u0103tor.<\/li>\n    <li>Orice taxe vamale, impozite sau taxe de import pentru returnare sunt responsabilitatea cump\u0103r\u0103torului.<\/li>\n    <li>Pentru repara\u021bii sau \u00eenlocuiri \u00een garan\u021bie, acoperim costul transportului \u00eenapoi al produsului.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Excep\u021bii<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Produse grav deteriorate sau utilizate gre\u0219it<\/b>\n        <span>Produsele cu daune semnificative cauzate de utilizare necorespunz\u0103toare, neglijen\u021b\u0103 sau repara\u021bii neautorizate nu sunt eligibile pentru returnare.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Produse personalizate<\/b>\n        <span>Produsele fabricate conform specifica\u021biilor personalizate nu sunt rambursabile.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Achizi\u021bii de la distribuitori<\/b>\n        <span>Dac\u0103 a\u021bi achizi\u021bionat produsul de la un distribuitor sau rev\u00e2nz\u0103tor, v\u0103 rug\u0103m s\u0103 \u00eei contacta\u021bi direct pentru retururi.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Cerere de returnare dup\u0103 30 de zile<\/b>\n        <span>Retururile solicitate dup\u0103 perioada de returnare de 30 de zile nu pot fi acceptate. Reclama\u021biile \u00een garan\u021bie r\u0103m\u00e2n disponibile timp de 2 ani.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Contacta\u021bi-ne<\/h2>\n\n  <p>Dac\u0103 ave\u021bi \u00eentreb\u0103ri despre retururi sau garan\u021bie, suntem aici pentru a v\u0103 ajuta:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">email<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Telefon<\/div>\n      <a href=\"tel.: +351 963 457 233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply. \ud83d\udcc5 30 Days Return window from delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":3,"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":102623,"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/pages\/1612\/revisions\/102623"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/ro\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}