{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-07-16T13:56:06","modified_gmt":"2026-07-16T13:56:06","slug":"aterbetalning","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/sv\/refund_returns\/","title":{"rendered":"\u00c5terbetalning och returpolicy"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Returpolicy<\/h1>\n  <p class=\"vbm-subtitle\">Vi erbjuder en frivillig kommersiell returm\u00f6jlighet inom 30 dagar enligt villkoren nedan. Den g\u00e4ller ut\u00f6ver och begr\u00e4nsar inte tvingande konsumentr\u00e4ttigheter. Ber\u00e4ttigade konsumenter inom EU\/EES som handlar p\u00e5 distans har i allm\u00e4nhet en lagstadgad \u00e5ngerr\u00e4tt p\u00e5 14 dagar; r\u00e4ttsliga undantag kan g\u00e4lla.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 dagar<\/div>\n      <div class=\"vbm-card-label\">Returf\u00f6nster fr\u00e5n leverans<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Full \u00e5terbetalning<\/div>\n      <div class=\"vbm-card-label\">F\u00f6r oanv\u00e4nda varor i originalf\u00f6rpackning<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">2 \u00e5rs garanti<\/div>\n      <div class=\"vbm-card-label\">P\u00e5 alla Vibromera-produkter<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Returvillkor<\/h2>\n\n  <p>Du kan returnera din Vibromera-produkt inom <b>30 dagar fr\u00e5n leveransdatum<\/b> (baserat p\u00e5 sp\u00e5rningsbekr\u00e4ftelse) f\u00f6rutsatt att f\u00f6ljande villkor \u00e4r uppfyllda:<\/p>\n  <ul>\n    <li>Produkten \u00e4r i sin <b>originalf\u00f6rpackning<\/b> med alla tillbeh\u00f6r, kablar, sensorer, dokumentation och komponenter inkluderade.<\/li>\n    <li>Produkten har inte demonterats, modifierats eller reparerats av tredje part.<\/li>\n    <li>Du har f\u00e5tt en <b>RMA-nummer<\/b> (Returgodk\u00e4nnande av varor) fr\u00e5n v\u00e5rt team f\u00f6re leverans.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>Vad \u00e4r ett RMA-nummer?<\/b> Det \u00e4r en unik returreferenskod som vi tilldelar din returf\u00f6rfr\u00e5gan. Den hj\u00e4lper oss att sp\u00e5ra din retur och behandla din \u00e5terbetalning snabbt. Vi accepterar inte paket som skickas utan ett RMA-nummer.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> Hur man returnerar<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Skicka in en returf\u00f6rfr\u00e5gan<\/b>\n      Mejla oss p\u00e5 <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> med ditt ordernummer, orsaken till returen och bilder p\u00e5 produkten och f\u00f6rpackningen.\n    <\/li>\n    <li>\n      <b>F\u00e5 ditt RMA-nummer<\/b>\n      Vi granskar din beg\u00e4ran inom tv\u00e5 arbetsdagar och svarar med ditt RMA-nummer och instruktioner f\u00f6r returfrakt.\n    <\/li>\n    <li>\n      <b>Skicka produkten<\/b>\n      Packa produkten ordentligt i originalf\u00f6rpackningen och skicka den till adressen nedan. Skriv RMA-numret p\u00e5 utsidan av paketet. Returfrakten betalas av k\u00f6paren.\n    <\/li>\n    <li>\n      <b>F\u00e5 din \u00e5terbetalning<\/b>\n      Kommersiella returer behandlas efter inspektion, normalt inom 14 dagar. N\u00e4r lagstadgade \u00e5ngerregler g\u00e4ller sker \u00e5terbetalningen inom till\u00e4mplig lagstadgad tidsfrist och kan h\u00e5llas inne tills varorna har returnerats eller bevis p\u00e5 retur har l\u00e4mnats.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Returadress:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Spara sp\u00e5rningsnumret - vi kan inte behandla returer f\u00f6r paket utan bekr\u00e4ftad leverans.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> \u00c5terbetalningsvillkor<\/h2>\n\n  <p>\u00c5terbetalningsbeloppet beror p\u00e5 den returnerade produktens skick:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Produktens skick<\/th>\n        <th>\u00c5terbetalning<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>F\u00f6rseglad\/o\u00f6ppnad, originalf\u00f6rpackning intakt<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100%-\u00e5terbetalning<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>\u00d6ppnad, testad kort, komplett set, inga skador<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100%-\u00e5terbetalning<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Begagnad med mindre tecken p\u00e5 slitage (repor, skavm\u00e4rken), komplett set<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">70\u201385%-\u00e5terbetalning<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Betydande slitage, saknade komponenter eller skadad f\u00f6rpackning<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Utv\u00e4rderas individuellt<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>\u00c5terbetalningar utf\u00e4rdas via <b>ursprunglig betalningsmetod<\/b> (bankkort, PayPal, bank\u00f6verf\u00f6ring, etc.).<\/li>\n    <li>Returfraktkostnaderna \u00e4r <b>betalas av k\u00f6paren<\/b> i samtliga fall, f\u00f6rutom n\u00e4r produkten har ett bekr\u00e4ftat tillverkningsfel.<\/li>\n    <li>Om ett tillverkningsfel bekr\u00e4ftas t\u00e4cker vi returfrakten och erbjuder full \u00e5terbetalning eller ers\u00e4ttning.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> 2 \u00e5rs garanti<\/h2>\n\n  <p>Alla Vibromera-produkter levereras med en <b>2 \u00e5rs garanti<\/b> t\u00e4cker tillverkningsfel. Under garantiperioden:<\/p>\n  <ul>\n    <li>Vi reparerar eller byter ut produkten kostnadsfritt om felet bekr\u00e4ftas.<\/li>\n    <li>Vi t\u00e4cker kostnaden f\u00f6r returfrakt och leverans av den reparerade\/utbytta produkten tillbaka till dig.<\/li>\n    <li>Garantin t\u00e4cker inte skador orsakade av felaktig anv\u00e4ndning, obeh\u00f6riga modifieringar eller normalt slitage.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>F\u00f6r att skicka in ett garanti\u00e4rende, skicka e-post <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> med ditt ordernummer, en beskrivning av problemet och foton eller video som visar felet.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Internationella returer<\/h2>\n\n  <p>Samma returvillkor g\u00e4ller f\u00f6r alla kunder v\u00e4rlden \u00f6ver. Observera:<\/p>\n  <ul>\n    <li>Returfraktkostnader fr\u00e5n vilket land som helst betalas av k\u00f6paren.<\/li>\n    <li>Eventuella tullar, skatter eller importavgifter p\u00e5 returfrakten \u00e4r k\u00f6parens ansvar.<\/li>\n    <li>F\u00f6r garantireparationer eller utbyten t\u00e4cker vi kostnaden f\u00f6r att frakta produkten tillbaka till dig.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Undantag<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Mycket skadade eller felaktigt anv\u00e4nda produkter<\/b>\n        <span>Produkter med betydande skador orsakade av felaktig anv\u00e4ndning, f\u00f6rsummelse eller obeh\u00f6rig reparation \u00e4r inte ber\u00e4ttigade till retur.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Skr\u00e4ddarsydda produkter<\/b>\n        <span>Produkter tillverkade enligt specialspecifikationer \u00e5terbetalas inte.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Ink\u00f6p fr\u00e5n distribut\u00f6rer<\/b>\n        <span>Om du k\u00f6pte din produkt fr\u00e5n en distribut\u00f6r eller \u00e5terf\u00f6rs\u00e4ljare, v\u00e4nligen kontakta dem direkt f\u00f6r returer.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Returf\u00f6rfr\u00e5gan efter 30 dagar<\/b>\n        <span>Returer som beg\u00e4rs efter 30-dagars returperioden kan inte accepteras. Garantianspr\u00e5k f\u00f6rblir m\u00f6jliga i 2 \u00e5r.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Kontakta oss<\/h2>\n\n  <p>Om du har n\u00e5gra fr\u00e5gor om returer eller garanti finns vi h\u00e4r f\u00f6r att hj\u00e4lpa dig:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">E-post<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Telefon<\/div>\n      <a href=\"tel:+351 963 45 7233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We offer a voluntary 30-day commercial return option under the conditions below. It is additional to, and does not limit, mandatory consumer rights. Eligible EU\/EEA consumers buying at a distance generally have a statutory 14-day withdrawal right; legal exceptions may apply. \ud83d\udcc5 30 Days Return window from delivery [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":3,"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":102623,"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/pages\/1612\/revisions\/102623"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/sv\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}