{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-05-17T20:29:20","modified_gmt":"2026-05-17T20:29:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/sw\/refund_returns\/","title":{"rendered":"Sera ya Kurejesha na Kurejesha"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; color: #059669; }\n  .vbm-badge-amber { background: #fffbeb; color: #d97706; }\n  .vbm-badge-red { background: #fef2f2; color: #dc2626; }\n\n  \/* Exceptions *\/\n  .vbm-exceptions {\n    display: grid;\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-exception-item {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px 18px;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-exception-item .vbm-exc-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n  }\n  .vbm-exception-item b {\n    display: block;\n    margin-bottom: 2px;\n    color: var(--vbm-dark);\n    font-size: 0.95em;\n  }\n  .vbm-exception-item span {\n    font-size: 0.88em;\n    color: var(--vbm-gray);\n  }\n\n  \/* Contact *\/\n  .vbm-contact-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\n    gap: 12px;\n    margin: 16px 0;\n  }\n  .vbm-contact-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 10px;\n    padding: 16px;\n    text-align: center;\n  }\n  .vbm-contact-card .vbm-cc-icon {\n    font-size: 24px;\n    margin-bottom: 6px;\n  }\n  .vbm-contact-card .vbm-cc-label {\n    font-size: 0.8em;\n    color: var(--vbm-gray);\n    text-transform: uppercase;\n    letter-spacing: 0.5px;\n    margin-bottom: 4px;\n  }\n  .vbm-contact-card a {\n    color: var(--vbm-blue);\n    text-decoration: none;\n    font-weight: 600;\n    font-size: 0.95em;\n  }\n  .vbm-contact-card a:hover {\n    text-decoration: underline;\n  }\n\n  @media (max-width: 600px) {\n    .vbm-return { padding: 12px; }\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Return Policy<\/h1>\n  <p class=\"vbm-subtitle\">Tunataka uhakika kwamba unaridhika kabisa na bidhaa yako ya Vibromera. Ikiwa ununuzi wako haukidhi matarajio yako, tunatoa mchakato rahisi wa kurudisha bidhaa ndani ya siku 30.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 Days<\/div>\n      <div class=\"vbm-card-label\">Muda wa kurudisha bidhaa tangu tarehe ya uwasilishaji<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Full Refund<\/div>\n      <div class=\"vbm-card-label\">Kwa bidhaa ambazo hazijatumiwa katika ufungashaji wa asili<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">Dhamana ya Miaka 2<\/div>\n      <div class=\"vbm-card-label\">Kwa bidhaa zote za Vibromera<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Vigezo vya Kurudi kwa Bidhaa<\/h2>\n\n  <p>Unaweza kurudisha bidhaa yako ya Vibromera ndani ya <b>siku 30 tangu tarehe ya uwasilishaji<\/b> (kulingana na uthibitisho wa ufuatiliaji) mradi masharti yafuatayo yametimizwa:<\/p>\n  <ul>\n    <li>Bidhaa ipo katika <b>ufungashaji wa asili<\/b> na vifaa vyote vya ziada, nyaya, vihisi, nyaraka, na sehemu zote zimejumuishwa.<\/li>\n    <li>Bidhaa haijafunguliwa, kubadilishwa, au kutengenezwa na mtu wa tatu.<\/li>\n    <li>Umepata <b>RMA number<\/b> (Idhini ya Urudishaji wa Bidhaa) kutoka kwa timu yetu kabla ya kutuma.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>Nambari ya RMA ni nini?<\/b> Ni nambari ya kipekee ya marejeleo ya urudishaji ambayo tunaipa ombi lako la kurudisha bidhaa. Inasaidia kufuatilia urudishaji wako na kushughulikia malipo yako ya kurejeshwa haraka. Hatutakubali vifurushi vilivyotumwa bila nambari ya RMA.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> How to Return<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Wasilisha ombi la kurudisha bidhaa<\/b>\n      Email us at <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> pamoja na nambari yako ya agizo, sababu ya urudishaji, na picha za bidhaa na ufungashaji.\n    <\/li>\n    <li>\n      <b>Pokea nambari yako ya RMA<\/b>\n      Tutapitia ombi lako ndani ya siku 2 za kazi na kukujibu na nambari yako ya RMA pamoja na maelekezo ya urejeshaji wa bidhaa.\n    <\/li>\n    <li>\n      <b>Tuma bidhaa<\/b>\n      Funga bidhaa vizuri katika ufungaji wake wa asili na uitume kwa anwani iliyo hapa chini. Andika nambari ya RMA nje ya kifurushi. Gharama za usafirishaji wa urejeshaji zinalipiwa na mnunuzi.\n    <\/li>\n    <li>\n      <b>Pokea rejesho lako la malipo<\/b>\n      Mara tu tutakapopokea na kukagua bidhaa katika ghala letu, tutashughulikia rejesho lako la malipo ndani ya siku 14 za kazi.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Anwani ya urejeshaji:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Tafadhali hifadhi nambari ya ufuatiliaji \u2014 hatuwezi kushughulikia urejeshaji wa vifurushi bila uthibitisho wa uwasilishaji.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Masharti ya Rejesho la Malipo<\/h2>\n\n  <p>Kiasi cha rejesho la malipo kinategemea hali ya bidhaa iliyorudishwa:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Hali ya bidhaa<\/th>\n        <th>Refund<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Imefungwa \/ haijafunguliwa, ufungaji wa asili umesalia salama<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Imefunguliwa, imejaribiwa kwa muda mfupi, seti kamili, bila uharibifu<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Imetumika na dalili ndogo za uchakavu (mikwaruzo, madoa), seti kamili<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">70\u201385% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Uchakavu mkubwa, vipande vinavyokosekana, au ufungaji ulioharibiwa<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Inatathminiwa kwa kila kesi<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Marejesho ya malipo yanatolewa kupitia <b>njia ya asili ya malipo<\/b> (kadi ya benki, PayPal, uhamisho wa benki, n.k.).<\/li>\n    <li>Gharama za usafirishaji wa urejeshaji <b>zinalipwa na mnunuzi<\/b> katika hali zote, isipokuwa pale ambapo bidhaa ina kasoro ya utengenezaji iliyothibitishwa.<\/li>\n    <li>Iwapo kasoro ya utengenezaji itathibitishwa, tutafidia gharama za uwasilishaji wa kurudisha na kutoa marejesho kamili ya fedha au uingizwaji wa bidhaa.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> Dhamana ya Miaka 2<\/h2>\n\n  <p>Bidhaa zote za Vibromera zinakuja na <b>Dhamana ya miaka 2<\/b> inayoshughulikia kasoro za utengenezaji. Katika kipindi cha dhamana:<\/p>\n  <ul>\n    <li>Tutakarabati au kubadilisha bidhaa bila malipo iwapo kasoro itathibitishwa.<\/li>\n    <li>Tutafidia gharama za uwasilishaji wa kurudisha na uwasilishaji wa bidhaa iliyokarabatiwa\/iliyobadilishwa kwako.<\/li>\n    <li>Dhamana haitashughulikia uharibifu unaosababishwa na matumizi mabaya, mabadiliko yasiyoidhinishwa, au uchakavu wa kawaida wa matumizi.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>Ili kuwasilisha madai ya dhamana, tuma barua pepe kwa <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> ukiwa na nambari yako ya agizo, maelezo ya tatizo, na picha au video inayoonyesha kasoro.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> Urudishaji wa Kimataifa<\/h2>\n\n  <p>Masharti sawa ya urudishaji yanatumika kwa wateja wote duniani kote. Tafadhali kumbuka:<\/p>\n  <ul>\n    <li>Gharama za uwasilishaji wa urudishaji kutoka nchi yoyote zinalipwa na mnunuzi.<\/li>\n    <li>Ushuru wowote wa forodha, kodi, au ada za uingizaji kwenye mzigo wa kurudishwa ni jukumu la mnunuzi&#8217;.<\/li>\n    <li>Kwa ukarabati au uingizwaji wa bidhaa chini ya dhamana, tutafidia gharama za uwasilishaji wa bidhaa kwako.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Exceptions<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Bidhaa zilizoharibiwa sana au zilizotumiwa vibaya<\/b>\n        <span>Bidhaa zenye uharibifu mkubwa unaosababishwa na matumizi mabaya, uzembe, au ukarabati usioidhinishwa hazistahili kurudishwa.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Bidhaa zilizotengenezwa maalum<\/b>\n        <span>Bidhaa zilizotengenezwa kulingana na vipimo maalum hazirejeshwi.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Manunuzi kutoka kwa wasambazaji<\/b>\n        <span>Iwapo ulinunua bidhaa yako kutoka kwa msambazaji au mfanyabiashara, tafadhali wasiliana nao moja kwa moja kwa masuala ya urudishaji.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Ombi la kurudisha baada ya siku 30<\/b>\n        <span>Maombi ya kurudisha bidhaa yanayowasilishwa baada ya kipindi cha siku 30 hayakubaliwi. Madai ya udhamini yanabaki kupatikana kwa miaka 2.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Contact Us<\/h2>\n\n  <p>Ikiwa una maswali yoyote kuhusu kurudisha bidhaa au udhamini, tuko hapa kukusaidia:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">Barua pepe<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Phone<\/div>\n      <a href=\"tel:+351963457233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We want you to be completely satisfied with your Vibromera product. If your purchase doesn&#8217;t meet your expectations, we offer a straightforward 30-day return process. \ud83d\udcc5 30 Days Return window from delivery \ud83d\udd04 Full Refund For unused items in original packaging \ud83d\udee1\ufe0f 2-Year Warranty On all Vibromera products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":2,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":101148,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages\/1612\/revisions\/101148"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}