{"id":1612,"date":"2022-12-21T20:11:42","date_gmt":"2022-12-21T20:11:42","guid":{"rendered":"https:\/\/vibromera.eu\/?page_id=1612"},"modified":"2026-05-17T20:29:20","modified_gmt":"2026-05-17T20:29:20","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vibromera.eu\/sw\/refund_returns\/","title":{"rendered":"Sera ya Kurejesha na Kurejesha"},"content":{"rendered":"<style>\n  .vbm-return {\n    --vbm-dark: #1a1f2e;\n    --vbm-blue: #2563eb;\n    --vbm-blue-light: #eff4ff;\n    --vbm-gray: #64748b;\n    --vbm-border: #e2e8f0;\n    --vbm-green: #059669;\n    --vbm-amber: #d97706;\n    --vbm-red: #dc2626;\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Helvetica, Arial, sans-serif;\n    color: var(--vbm-dark);\n    max-width: 820px;\n    margin: 0 auto;\n    padding: 20px;\n    line-height: 1.7;\n  }\n  .vbm-return h1 {\n    font-size: 2em;\n    font-weight: 700;\n    margin-bottom: 8px;\n    color: var(--vbm-dark);\n  }\n  .vbm-return .vbm-subtitle {\n    font-size: 1.05em;\n    color: var(--vbm-gray);\n    margin-bottom: 36px;\n    padding-bottom: 24px;\n    border-bottom: 2px solid var(--vbm-border);\n  }\n  .vbm-return h2 {\n    font-size: 1.35em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n    margin-top: 40px;\n    margin-bottom: 16px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n  }\n  .vbm-return h2 .vbm-icon {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    font-size: 18px;\n    flex-shrink: 0;\n  }\n  .vbm-return p, .vbm-return li {\n    font-size: 0.97em;\n    color: #334155;\n  }\n  .vbm-return ul, .vbm-return ol {\n    padding-left: 20px;\n    margin: 12px 0;\n  }\n  .vbm-return li {\n    margin-bottom: 8px;\n  }\n\n  \/* Highlight boxes *\/\n  .vbm-summary-grid {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 16px;\n    margin: 24px 0 32px;\n  }\n  .vbm-summary-card {\n    border: 1px solid var(--vbm-border);\n    border-radius: 12px;\n    padding: 20px;\n    text-align: center;\n  }\n  .vbm-summary-card .vbm-card-icon {\n    font-size: 28px;\n    margin-bottom: 8px;\n  }\n  .vbm-summary-card .vbm-card-value {\n    font-size: 1.5em;\n    font-weight: 700;\n    color: var(--vbm-dark);\n  }\n  .vbm-summary-card .vbm-card-label {\n    font-size: 0.85em;\n    color: var(--vbm-gray);\n    margin-top: 4px;\n  }\n\n  \/* Steps *\/\n  .vbm-steps {\n    counter-reset: step-counter;\n    list-style: none;\n    padding-left: 0;\n    margin: 20px 0;\n  }\n  .vbm-steps li {\n    counter-increment: step-counter;\n    position: relative;\n    padding-left: 56px;\n    margin-bottom: 24px;\n    min-height: 40px;\n  }\n  .vbm-steps li::before {\n    content: counter(step-counter);\n    position: absolute;\n    left: 0;\n    top: 0;\n    width: 40px;\n    height: 40px;\n    background: var(--vbm-blue);\n    color: #fff;\n    border-radius: 50%;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    font-weight: 700;\n    font-size: 0.95em;\n  }\n  .vbm-steps li b {\n    display: block;\n    color: var(--vbm-dark);\n    font-size: 1em;\n    margin-bottom: 4px;\n  }\n\n  \/* Info box *\/\n  .vbm-info-box {\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 20px 0;\n    font-size: 0.93em;\n    display: flex;\n    gap: 12px;\n    align-items: flex-start;\n  }\n  .vbm-info-box.blue {\n    background: #eff6ff;\n    border: 1px solid #bfdbfe;\n    color: #1e40af;\n  }\n  .vbm-info-box.amber {\n    background: #fffbeb;\n    border: 1px solid #fde68a;\n    color: #92400e;\n  }\n  .vbm-info-box.green {\n    background: #ecfdf5;\n    border: 1px solid #a7f3d0;\n    color: #065f46;\n  }\n  .vbm-info-box .vbm-info-icon {\n    font-size: 20px;\n    flex-shrink: 0;\n    line-height: 1.5;\n  }\n\n  \/* Refund table *\/\n  .vbm-refund-table {\n    width: 100%;\n    border-collapse: separate;\n    border-spacing: 0;\n    border-radius: 12px;\n    overflow: hidden;\n    border: 1px solid var(--vbm-border);\n    margin: 16px 0;\n    font-size: 0.93em;\n  }\n  .vbm-refund-table thead th {\n    background: #f8fafc;\n    padding: 14px 18px;\n    text-align: left;\n    font-weight: 600;\n    color: var(--vbm-dark);\n    border-bottom: 1px solid var(--vbm-border);\n  }\n  .vbm-refund-table tbody td {\n    padding: 14px 18px;\n    border-bottom: 1px solid var(--vbm-border);\n    color: #334155;\n  }\n  .vbm-refund-table tbody tr:last-child td {\n    border-bottom: none;\n  }\n  .vbm-refund-table .vbm-badge {\n    display: inline-block;\n    padding: 3px 10px;\n    border-radius: 20px;\n    font-size: 0.85em;\n    font-weight: 600;\n  }\n  .vbm-badge-green { background: #ecfdf5; 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}\n    .vbm-summary-grid { grid-template-columns: 1fr 1fr; }\n    .vbm-return h1 { font-size: 1.5em; }\n  }\n<\/style>\n\n<div class=\"vbm-return\">\n\n  <h1>Return Policy<\/h1>\n  <p class=\"vbm-subtitle\">We want you to be completely satisfied with your Vibromera product. If your purchase doesn&#8217;t meet your expectations, we offer a straightforward 30-day return process.<\/p>\n\n  <!-- Summary cards -->\n  <div class=\"vbm-summary-grid\">\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udcc5<\/div>\n      <div class=\"vbm-card-value\">30 Days<\/div>\n      <div class=\"vbm-card-label\">Return window from delivery<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udd04<\/div>\n      <div class=\"vbm-card-value\">Full Refund<\/div>\n      <div class=\"vbm-card-label\">For unused items in original packaging<\/div>\n    <\/div>\n    <div class=\"vbm-summary-card\">\n      <div class=\"vbm-card-icon\">\ud83d\udee1\ufe0f<\/div>\n      <div class=\"vbm-card-value\">2-Year Warranty<\/div>\n      <div class=\"vbm-card-label\">On all Vibromera products<\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 1: Eligibility -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\u2713<\/span> Return Eligibility<\/h2>\n\n  <p>You may return your Vibromera product within <b>30 days from the date of delivery<\/b> (based on tracking confirmation) provided the following conditions are met:<\/p>\n  <ul>\n    <li>The product is in its <b>original packaging<\/b> with all accessories, cables, sensors, documentation, and components included.<\/li>\n    <li>The product has not been disassembled, modified, or repaired by a third party.<\/li>\n    <li>You have obtained an <b>RMA number<\/b> (Return Merchandise Authorization) from our team before shipping.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box blue\">\n    <span class=\"vbm-info-icon\">\ud83d\udca1<\/span>\n    <div><b>What is an RMA number?<\/b> It is a unique return reference code that we assign to your return request. It helps us track your return and process your refund quickly. We will not accept packages sent without an RMA number.<\/div>\n  <\/div>\n\n  <!-- Section 2: Return Process -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\u21a9<\/span> How to Return<\/h2>\n\n  <ol class=\"vbm-steps\">\n    <li>\n      <b>Submit a return request<\/b>\n      Email us at <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a> with your order number, reason for the return, and photos of the product and packaging.\n    <\/li>\n    <li>\n      <b>Receive your RMA number<\/b>\n      We will review your request within 2 business days and reply with your RMA number and return shipping instructions.\n    <\/li>\n    <li>\n      <b>Ship the product<\/b>\n      Pack the product securely in its original packaging and ship it to the address below. Write the RMA number on the outside of the package. Return shipping is paid by the buyer.\n    <\/li>\n    <li>\n      <b>Receive your refund<\/b>\n      Once we receive and inspect the product at our warehouse, we will process your refund within 14 business days.\n    <\/li>\n  <\/ol>\n\n  <div class=\"vbm-info-box amber\">\n    <span class=\"vbm-info-icon\">\ud83d\udce6<\/span>\n    <div><b>Return address:<\/b> Nikolai Shelkovenko, R. Nova da Madorninha 152, 4460-376 Sra. da Hora, Porto, Portugal. Please keep the tracking number \u2014 we cannot process returns for packages without confirmed delivery.<\/div>\n  <\/div>\n\n  <!-- Section 3: Refund -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fffbeb;color:#d97706;\">\ud83d\udcb0<\/span> Refund Conditions<\/h2>\n\n  <p>The refund amount depends on the condition of the returned product:<\/p>\n\n  <table class=\"vbm-refund-table\">\n    <thead>\n      <tr>\n        <th>Product condition<\/th>\n        <th>Refund<\/th>\n      <\/tr>\n    <\/thead>\n    <tbody>\n      <tr>\n        <td>Sealed \/ unopened, original packaging intact<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Opened, tested briefly, complete set, no damage<\/td>\n        <td><span class=\"vbm-badge vbm-badge-green\">100% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Used with minor signs of wear (scratches, scuffs), complete set<\/td>\n        <td><span class=\"vbm-badge vbm-badge-amber\">70\u201385% refund<\/span><\/td>\n      <\/tr>\n      <tr>\n        <td>Significant wear, missing components, or damaged packaging<\/td>\n        <td><span class=\"vbm-badge vbm-badge-red\">Evaluated individually<\/span><\/td>\n      <\/tr>\n    <\/tbody>\n  <\/table>\n\n  <ul>\n    <li>Refunds are issued via the <b>original payment method<\/b> (bank card, PayPal, wire transfer, etc.).<\/li>\n    <li>Return shipping costs are <b>paid by the buyer<\/b> in all cases, except when the product has a confirmed manufacturing defect.<\/li>\n    <li>If a manufacturing defect is confirmed, we cover return shipping and provide a full refund or replacement.<\/li>\n  <\/ul>\n\n  <!-- Section 4: Warranty -->\n  <h2><span class=\"vbm-icon\" style=\"background:#ecfdf5;color:#059669;\">\ud83d\udee1\ufe0f<\/span> 2-Year Warranty<\/h2>\n\n  <p>All Vibromera products come with a <b>2-year warranty<\/b> covering manufacturing defects. During the warranty period:<\/p>\n  <ul>\n    <li>We will repair or replace the product free of charge if the defect is confirmed.<\/li>\n    <li>We cover the cost of return shipping and delivery of the repaired\/replaced product back to you.<\/li>\n    <li>The warranty does not cover damage caused by misuse, unauthorized modifications, or normal wear and tear.<\/li>\n  <\/ul>\n\n  <div class=\"vbm-info-box green\">\n    <span class=\"vbm-info-icon\">\u2709\ufe0f<\/span>\n    <div>To submit a warranty claim, email <a href=\"mailto:info@vibromera.eu\" style=\"color:#065f46;font-weight:600;\">info@vibromera.eu<\/a> with your order number, a description of the issue, and photos or video demonstrating the defect.<\/div>\n  <\/div>\n\n  <!-- Section 5: International -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83c\udf0d<\/span> International Returns<\/h2>\n\n  <p>The same return conditions apply to all customers worldwide. Please note:<\/p>\n  <ul>\n    <li>Return shipping costs from any country are paid by the buyer.<\/li>\n    <li>Any customs duties, taxes, or import fees on the return shipment are the buyer&#8217;s responsibility.<\/li>\n    <li>For warranty repairs or replacements, we cover the cost of shipping the product back to you.<\/li>\n  <\/ul>\n\n  <!-- Section 6: Exceptions -->\n  <h2><span class=\"vbm-icon\" style=\"background:#fef2f2;color:#dc2626;\">\u26a0<\/span> Exceptions<\/h2>\n\n  <div class=\"vbm-exceptions\">\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83d\udd27<\/span>\n      <div>\n        <b>Heavily damaged or misused products<\/b>\n        <span>Products with significant damage caused by misuse, negligence, or unauthorized repair are not eligible for return.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfaf<\/span>\n      <div>\n        <b>Custom-made products<\/b>\n        <span>Products manufactured to custom specifications are non-refundable.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\ud83c\udfea<\/span>\n      <div>\n        <b>Purchases from distributors<\/b>\n        <span>If you purchased your product from a distributor or reseller, please contact them directly for returns.<\/span>\n      <\/div>\n    <\/div>\n    <div class=\"vbm-exception-item\">\n      <span class=\"vbm-exc-icon\">\u23f0<\/span>\n      <div>\n        <b>Return request after 30 days<\/b>\n        <span>Returns requested after the 30-day return window cannot be accepted. Warranty claims remain available for 2 years.<\/span>\n      <\/div>\n    <\/div>\n  <\/div>\n\n  <!-- Section 7: Contact -->\n  <h2><span class=\"vbm-icon\" style=\"background:#eff6ff;color:#2563eb;\">\ud83d\udcde<\/span> Contact Us<\/h2>\n\n  <p>If you have any questions about returns or warranty, we are here to help:<\/p>\n\n  <div class=\"vbm-contact-grid\">\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\u2709\ufe0f<\/div>\n      <div class=\"vbm-cc-label\">Barua pepe<\/div>\n      <a href=\"mailto:info@vibromera.eu\">info@vibromera.eu<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcf1<\/div>\n      <div class=\"vbm-cc-label\">Phone<\/div>\n      <a href=\"tel:+351963457233\">+351 963 457 233<\/a>\n    <\/div>\n    <div class=\"vbm-contact-card\">\n      <div class=\"vbm-cc-icon\">\ud83d\udcac<\/div>\n      <div class=\"vbm-cc-label\">WhatsApp<\/div>\n      <a href=\"https:\/\/wa.me\/37258364849\" target=\"_blank\" rel=\"noopener\">+372 5836 4849<\/a>\n    <\/div>\n  <\/div>\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy We want you to be completely satisfied with your Vibromera product. If your purchase doesn&#8217;t meet your expectations, we offer a straightforward 30-day return process. \ud83d\udcc5 30 Days Return window from delivery \ud83d\udd04 Full Refund For unused items in original packaging \ud83d\udee1\ufe0f 2-Year Warranty On all Vibromera products [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"ai_generated_summary":"","footnotes":""},"class_list":["post-1612","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages\/1612","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/comments?post=1612"}],"version-history":[{"count":2,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages\/1612\/revisions"}],"predecessor-version":[{"id":101148,"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/pages\/1612\/revisions\/101148"}],"wp:attachment":[{"href":"https:\/\/vibromera.eu\/sw\/wp-json\/wp\/v2\/media?parent=1612"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}