Technical Support

We offer two levels of technical support for our customers.

Our standard technical support is available to all users — you can send your questions, photos, and vibration data to our email or post them on our support forum. Our specialists will review your request and provide detailed guidance and recommendations.

In addition, we offer extended technical support, which provides direct communication with our engineers, real-time assistance via WhatsApp, help with balancing procedures, data analysis, and personalized consultation for your specific machines.

More details about the extended support are provided below.

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Extended Technical Support

The Extended Technical Support from Vibromera provides professional assistance for users of Balanset-1A and Balanset-1A OEM devices at every stage of operation. It is designed to ensure confident use of the equipment and to help customers achieve maximum efficiency in real industrial applications.

The support includes:

Individual consultations with Vibromera engineers. Our specialists assist with device setup, sensor and software configuration, explain measurement procedures, and guide users through the one- and two-plane balancing process.

Practical real-time assistance. Users can send photos or videos of their work via WhatsApp, and an engineer will promptly give recommendations, point out possible mistakes, suggest corrections, and help complete the balancing procedure successfully.

Data analysis and diagnostics. When needed, our experts help interpret vibration data, analyze vibration spectra, and identify causes of imbalance, misalignment, or mechanical defects.

Support for complex cases. If vibration is unstable or the rotor has specific design characteristics (such as soft supports, resonance areas, or nonlinear behavior), Vibromera engineers will help select the appropriate measurement and balancing mode.

Software updates and configuration assistance. Users receive help with installing, updating, and using the Balanset software, drivers, and data archives.

Training and operator guidance. Within the subscription, users receive step-by-step training: how to operate the device, understand vibration diagnostics, avoid common mistakes, and apply practical examples from real balancing tasks.

The Extended Technical Support gives you direct access to experienced Vibromera engineers, ensuring quick and accurate solutions for any questions related to vibration diagnostics and rotor balancing.

You can subscribe here:
👉 https://vibromera.eu/pricing-all/

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Extended Support in Action

See how our engineers provide real-time assistance via WhatsApp:

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Contact Information

Standard Technical Support:
Email: [email protected]
Forum: https://vibromera.eu/community/

Extended Technical Support:
https://vibromera.eu/pricing-all/