Balanset-1A is a portable two-channel system for dynamic rotor balancing and simultaneous vibration analysis. The device allows you to balance rotors directly on-site (in their own bearings) without dismantling the equipment. Balanset-1A includes two vibration sensors (accelerometers), a laser rotation sensor (optical tachometer), and an interface unit that connects to a laptop via USB.

Balanset-1A is a professional portable two-channel device that combines the functions of a vibration analyzer and a dynamic balancing system. Its main purpose is to eliminate vibration caused by rotor imbalance, which significantly extends equipment life, reduces bearing wear, and decreases noise levels.

The key feature of the device is the ability to balance rotors directly in their own bearings at the operating site ("in-situ"), without the need to dismantle equipment. This drastically reduces downtime and labor costs. Additionally, Balanset-1A can be used as a modern measuring system to upgrade outdated balancing machines.

The specialized software automatically calculates imbalance and recommended correction weights for single- or two-plane balancing. Balanset-1A is easy to use and suitable even for specialists without deep knowledge in vibration diagnostics.

The Balanset-1A device was specifically designed with an emphasis on simplicity and accessibility, making it an ideal tool not only for experienced vibration diagnostics specialists but also for a wide range of technical workers. Its main users include:

• Maintenance and repair specialists: for quickly eliminating vibrations in industrial equipment
• Service engineers: for providing on-site balancing services
• Agro-industrial enterprise employees: for balancing rotors of combines, mulchers, shredders
• Ventilation system specialists: for balancing industrial fan impellers
• Special equipment operators and owners: for servicing crushers, screens, and other rotating equipment

The product philosophy is to make professional balancing accessible without the need to purchase expensive analyzers costing tens of thousands of dollars. Thanks to high efficiency and affordable price, investment in the device typically pays off after performing just 2-3 balancing jobs.

Main specifications of Balanset-1A device:

These specifications provide high measurement accuracy and allow balancing rotors of various sizes and rotation speeds. The device handles both rigid rotors operating below the first critical speed and some relatively flexible rotors if balancing is performed at operating speeds.

The standard package includes everything necessary for balancing and vibration diagnostics: the Balanset-1A measuring unit itself, 2 vibration accelerometers, laser tachometer (optical phase sensor with reflective mark), magnetic stand for tachometer mounting, reflective tape set for marks, electronic scales for weighing trial weights, USB drive with software, and a hard carrying case.

We offer two main configuration options to meet the needs of different user categories: a standard complete kit for field work and an OEM version for integration into existing systems.

The box contains a complete kit, and no additional equipment is required for operation. You will only need your own laptop running Windows to run the software and, of course, correction weights for installation on the rotor during balancing. No other components need to be purchased separately - the standard kit is sufficient to start working.

Almost any modern laptop or PC with Windows 7 / 8 / 10 / 11 (and higher) operating system will work. The software is compatible with Windows 7+ and doesn't require particularly powerful hardware - a standard laptop is sufficient.

Main requirements:

• Operating system: Windows 7, 8, 10, or 11 (both 32-bit and 64-bit versions are supported)
• USB port: At least one free USB 2.0 port or higher for connecting the interface unit

The device connects to the computer via USB, which simultaneously serves for data transfer and device power. Since Balanset-1A is a PC-based system, having a laptop is mandatory (the Balanset-1A version is designed to work with a computer, while another model ArBalance contains a built-in computer). However, there are no special requirements for laptop specifications (processor, memory) - any modern laptop can handle vibration analysis and calculation tasks.

The software supplied with Balanset-1A supports multiple interface languages. Currently available languages include: Russian, English, German, French, Polish and others. You can select the desired language during installation or in the program settings, making the device convenient for users from different countries.

The Balanset-1A software is multilingual to ensure convenience for users worldwide. Our official website is also available in many other languages, reflecting our global orientation.

Yes, Balanset-1A performs vibrometer functions (vibration analyzer) in addition to balancing. In "Vibrometer" mode, the device measures overall vibration velocity level (RMS) at supports, determines rotor rotation frequency (rpm) and related vibration phase angle, and can perform FFT spectral analysis of the signal.

The "Vibrometer" mode (activated by F5 key) is a powerful diagnostic tool recommended for use before starting balancing. It allows real-time viewing of the following parameters:

• V1s, V2s: Overall vibration level (RMS vibration velocity) in planes 1 and 2. This indicator reflects all mechanism vibration, including components from bearings, gearbox, cavitation, etc.
• V1o, V2o: Rotational vibration component (vibration at rotor rotation frequency, or 1x). This component is caused by imbalance.
• Spectrum (FFT): Graph showing vibration distribution by frequency. It helps identify main vibration sources.

This allows detecting not only imbalance but also other defects - for example, the presence of harmonics signaling looseness or defects in bearings and connections. The program displays vibration spectra, time signal graphs, and harmonic components, which helps in general equipment vibration diagnostics.

The Balanset-1A device is universal - its application scope is very wide. It is suitable for balancing virtually any rotating rotors weighing from several kilograms to several tons (the limitation is that the rotor vibration must be measurable by the accelerometer, and it must be possible to apply correction weight).

The versatility of Balanset-1A allows it to be used for a wide range of rotating equipment. The device is successfully used for dynamic balancing of the following types of rotors:

• Industrial fans and smoke exhausters
• Crushers (rotors of all types of crushing machines - hammer, rotor, etc.)
• Mulchers and shredders
• Augers and rotors of agricultural machinery (combines)
• Cardan shafts and long drives (shaft balancing on installed bearings)
• Centrifuges and separators (high-speed drums)
• Turbines and compressors
• Grinding wheels and machine spindles
• Pumps (pump impellers, compressor wheels and shafts)
• Pulleys and flywheels
• Electric motor and generator rotors (including armatures, rotors assembled with couplings)
• Propellers and air screws (balancing blade rotors, marine propellers)
• Other industrial equipment rotors, including drums, agitators, cooling fans, etc.

Simply put, if a device has a rotating rotor and there is access to install sensors and weights - it can usually be balanced with Balanset-1A. The device handles both rigid rotors operating below the first critical speed and some relatively flexible rotors if balancing is performed at operating speeds.

The Vibromera line includes several balancing devices. The main differences between them:

Balanset-1A: two-channel device for balancing rotors installed on two supports (two-bearing rotor). Suitable for balancing a wide range of equipment - crushers, fans, augers, pumps, electric motors, etc. Balancing is performed in one or two planes depending on the type of imbalance. Requires connection to a laptop for operation (Windows software).

Balanset-4: more advanced system designed for balancing rotors on four supports. Example - long rotors like cardan shafts, heavy beam rotors, etc. Balanset-4 can also work in two-support balancer mode for standard rotors.

ArBalance: new generation portable two-channel vibration balancing device. Its key difference is complete autonomy, meaning no laptop connection required for measurements. ArBalance has built-in software and screen (or ability to connect to smartphone/tablet), which is convenient for work in hard-to-reach places.

Yes, this option is provided. Balanset-1A can be used as a measuring system for a balancing machine. If you have a stationary balancing stand with a mechanical-optical indication system or failed electronics, you can install Balanset sensors on its supports and thus "digitize" the machine.

This is one of the key and highly demanded applications of the device. You can use Balanset-1A as a modern digital measuring system for your existing, even mechanically outdated, balancing machine. This allows obtaining the functionality of modern equipment with minimal costs.

Essentially, Balanset-1A will replace the machine's measuring unit - it will read vibration from the machine supports and determine the imbalance of the rotor installed on the machine. Many users modernize old equipment this way, getting a modern balancing system without purchasing an expensive new stand. This is especially relevant for soft-bearing (low-frequency) machines: Balanset-1A works excellently on both rigid supports and soft spring-mounted stands, allowing measurement of undamped imbalance.

The installation process is as simple and intuitive as possible:

1. Insert the USB drive from the delivery kit into your computer
2. Run the installation file and follow the on-screen instructions to install the software and necessary drivers
3. After installation is complete, connect the Balanset-1A interface unit to the computer's USB port. The system will automatically recognize the device
4. Launch the program using the desktop shortcut

Proper sensor placement is a fundamental step for obtaining accurate data.

Connecting cables: Connect two vibration sensors to connectors X1 and X2 on the interface unit, and the laser tachometer to connector X3.

Installing vibration sensors: Mount the sensors on fixed parts of the mechanism housing, as close as possible to the bearing supports. The installation should be as rigid as possible. Use standard magnets or threaded studs for this. Ensure the sensors are installed on a massive, non-flexible part of the structure.

Installing the tachometer: Mount the laser tachometer on a magnetic stand and position it 50-500 mm from the rotor shaft. Apply a piece of reflective tape from the kit to the shaft or rotor end. Ensure the tachometer laser beam has direct visibility to the mark and nothing interferes with its passage during rotation. The tachometer must remain stationary throughout the entire measurement process.

This is the most important stage! Experience shows that up to 80% of balancing success depends on thorough preparation of the mechanism itself. Balanset-1A measures and helps eliminate imbalance, but it cannot fix other mechanical faults. Before starting work, be sure to check:

• Rotor cleanliness: Clean the rotor from dirt, rust, adhered product and other foreign materials. Ensure there are no broken or missing elements (e.g., fan blades)
• Bearing condition: Check bearing units for excessive play, foreign noises (crunching, humming) and overheating. Balancing on worn bearings is impossible
• Foundation rigidity: Ensure the unit is securely mounted on the foundation and all anchor bolts are tightened
• No rubbing: Check that the rotating rotor does not rub against stationary parts of the structure

The device uses the classic and reliable influence method (three-run method), which guides the user step by step through the entire process:

1. Run #0 (Initial measurements): Start the mechanism at its operating speed. In the program, press the button to measure the initial vibration level. The device will record the initial amplitude and phase values in both planes.
2. Run #1 (Trial weight in plane 1): Stop the mechanism. Install a trial weight of known mass at any location on correction plane #1. Start the mechanism again and take measurements. The program will record how the vibration changed. After measurement, stop the mechanism and remove the trial weight.
3. Run #2 (Trial weight in plane 2): Install the same (or different) trial weight at any location on correction plane #2. Start the mechanism, take measurements. Stop the mechanism and remove the trial weight.
4. Calculation: Based on the three measurements taken, the software automatically calculates the mass and installation angle of correction weights for both planes. The result will be displayed in a clear format.
5. Verification run (RunC): Install the calculated correction weights on the rotor at the indicated locations. Start the mechanism and perform a control measurement to ensure successful vibration reduction.

Choosing the correct trial weight is a critically important step for calculation accuracy. If the weight is too light, its influence will be "lost" against the overall vibration background, and calculations will be incorrect.

Basic rule: The trial weight should cause a significant and reliably measurable change in vibration parameters. Aim for the following after installing the trial weight:

• Vibration amplitude changes (increases or decreases) by at least 20-30%
• OR phase angle changes by at least 20-30 degrees

If readings barely change after weight installation, use a heavier weight. The device manual also provides a formula for approximate calculation of trial weight mass depending on rotor weight and rotation speed.

Balancing is carried out in several stages, using the three-run method for dynamic balancing in two planes. The general process looks like this:

1. Sensor installation. Mount two vibration sensors on the rotor supports (e.g., near bearings) perpendicular to the rotation axis. Usually one sensor is placed on the near support (plane 1), the second on the far support (plane 2). Simultaneously attach a piece of reflective tape to the shaft end or rotor coupling - this will be the mark for the tachometer. Install the laser tachometer on a magnetic stand opposite the mark at a distance of ~5-50 cm, so the beam hits the reflective mark with each revolution.
2. Connection and initial measurement. Connect the cables from vibration sensors and tachometer to the Balanset-1A unit, and the unit to the laptop. Launch the Balanset software. Select two-plane balancing mode and create a new record (specify rotor/machine name). Start rotor rotation (preferably at operating speed or close to it) and let it reach steady state. Then press "Measure #0" (first measurement) - the device will measure initial vibration parameters: amplitudes (mm/s) and phases at each support, as well as rotation frequency.
3. Trial weight installation (first run). Stop the rotor. Attach a trial weight of known mass to the first correction plane (Plane 1) - usually this means at the near end of the rotor, where the first sensor is installed. The trial weight mass is recommended to be about 5-10% of the rotor mass or calculated by formula - the weight should cause a noticeable vibration change but not be too large to avoid damaging the mechanism.
4. Trial weight transfer (second run). Stop the rotor again. Move the same trial weight to the second plane (Plane 2) - i.e., install it at the opposite end of the rotor (closer to the second sensor). Secure the weight and start the rotor, then perform the third measurement (Measure #2). The program will get vibration changes from the trial weight in the second plane. After this, stop the mechanism and remove the trial weight completely.
5. Calculation and correction weight installation. Based on three measurements (without weight, with weight in plane 1, with weight in plane 2), the software automatically calculates masses and installation angles of permanent correction weights for both rotor planes. The screen will show the optimal weight mass for plane 1 and angle (relative to the initial trial weight position or other reference mark, in the direction of rotation), and similarly for plane 2.
6. Results verification. After installing correction weights, spin the rotor to operating speed again and measure vibration in vibrometer mode. The vibration level should significantly decrease. Usually, reduction to acceptable standards is achieved (per ISO 10816 or individual requirements).
7. Saving and report. Upon completion of balancing, results can be saved in the program archive. The device saves influence coefficients for this rotor, allowing future rebalancing of a similar rotor without trial weights, using saved data.

Following these steps, you will eliminate rotor imbalance. It's important to ensure that before balancing, the mechanism itself is in good condition (bearings, shaft, foundation are normal) and there are no external factors preventing successful balancing. During work, always follow safety procedures: secure weights reliably, maintain safe distance from rotating parts, use protective covers when possible, etc.

No, in most cases there is no need to remove the rotor. One of the key advantages of Vibromera portable balancing equipment is the ability to balance on-site, in the rotor's own bearings. Balanset-1A is designed for in-situ balancing, meaning you perform all measurements directly on installed equipment (crusher, fan, pump, etc.), without dismantling the rotor and without transporting it to a stationary balancing machine.

This saves significant time and effort. Of course, you need to provide access to the rotor: sometimes this requires removing some covers or stopping adjacent equipment. But there's no need to disassemble the entire unit - it's enough to mount sensors and mark as described above.

In rare cases, if site conditions don't allow safe rotor spinning (e.g., equipment is severely damaged, there's risk of accident during rotation) - then balancing will need to be performed on a special machine in a workshop. However, the vast majority of imbalances are eliminated without dismantling thanks to Balanset-1A. This is especially beneficial for large rotors, whose repair by "traditional" methods would take many days.

"Influence coefficients" are essentially a digital "fingerprint" of how a specific type of rotor responds to trial weight installation. After the first successful balancing of a new rotor type, you can save these coefficients in the program memory.

For subsequent balancing of exactly the same rotor, you can load the saved coefficients. This allows the program to calculate correction masses immediately after the first (initial) run, skipping the stages with trial weight installation (Run #1 and Run #2). This function is indispensable for serial balancing and saves up to 50% of time on each subsequent unit.

Professional documentation of completed work is an important part of the process. Balanset-1A software makes this easy:

• Saving to archive: After balancing completion, the program will offer to save all data (initial and final vibrations, weight masses, graphs) to the archive. Each record can be assigned a unique name (e.g., "Shop #5 fan")
• Report generation: In the main program menu (F6 key) you can enter the archive, select the desired record and generate a detailed report
• Printing: The generated report can be immediately sent to print. It contains all necessary information for the customer or for internal equipment maintenance history

Balanset-1A software includes a number of powerful tools for solving non-standard and complex balancing tasks:

• Grinding wheel balancing: Special mode using the three-counterweight method, which is the standard for this type of equipment
• Weight splitting: If the calculated weight installation location is inaccessible (e.g., falls between fan blades), the program can automatically split the required mass into two adjacent fixed positions (e.g., on two nearest blades)
• Drilling calculation: In cases where it's more convenient to remove mass rather than add it, the program can calculate the required diameter and depth of drilling to remove the necessary weight
• Mandrel eccentricity exclusion: For high-precision balancing on a machine, the program has a special mode (index balancing) that allows excluding error introduced by the mounting mandrel eccentricity itself

Sometimes users encounter unstable measured vibration values or differences from run to run. Possible causes of such reading scatter:

• Foreign materials inside the rotor. If there is water, dirt, or loose material inside a hollow rotor, it moves during rotation and causes imbalance changes. Ensure the rotor is clean and dry inside.
• Structural resonance. When rotor rotation frequency is close to the natural frequency of the entire structure, measurements can be unstable or elevated. The frame or base begins to resonate, amplifying vibration. Solution - change rotation speed (e.g., slightly increase or decrease frequency, exiting resonance) or increase structural rigidity if possible to shift resonance frequency.
• Influence of adjacent mechanisms. If other machines with similar rotation frequency are operating nearby, sensors may pick up their vibration. Ensure there are no vibration sources at the same frequency nearby during measurement. You can temporarily shut down adjacent equipment or take measurements sequentially.
• Mechanical rotor defects. Cracks in rotor or disks, damaged bearings, and loose bolts securing parts on the rotor can lead to unstable vibration. Such defects cause variable imbalance character during rotation. Check for play in bearings, cracks or broken fasteners; eliminate them before balancing (replace damaged parts, tighten bolts).
• Rotor contact with stationary elements. If during rotation any rotor parts rub against frame, housing or other stationary elements, vibration will change chaotically. Check clearances - the rotor should not rub or hit stationary structures anywhere.

Generally, for stable readings it's important that measurements are taken at steady state - let the rotor accelerate and don't shake the installation during measurement. Also check sensor mounting reliability: if an accelerometer is loosely screwed or installed on a contaminated surface, it may give inaccurate results.

This can sometimes happen, especially if the system behaves non-linearly. Possible steps to solve the problem:

• Check angle measurement correctness. A common cause is error in reading the correction weight installation angle. Ensure you're counting the angle in the direction of rotor rotation (as the program indicates) and from the correct zero mark. If you confuse the direction or count from another point, the weight may end up in the opposite position and worsen the imbalance rather than compensate for it.
• Ensure mode stability. Before attaching a permanent weight, check in vibrometer mode at idle whether new mechanical problems have appeared: has any fastener loosened, has resonant vibration occurred. If something changed in the system - eliminate the cause.
• Try reducing weight mass. The mass recommended by the program is calculated linearly based on measurements. But in real conditions, strict correspondence may be violated due to system non-linearity (e.g., play, structural plasticity). Sometimes using too heavy a correction weight leads to overbalancing - the overload shifts to the other side. Try taking a weight 1.5-3 times lighter than calculated and install it at the calculated angle.
• Perform repeated balancing cycle. If the situation hasn't improved, remove the weight and take measurements again (possibly with different trial weights). In some cases, one calculation cycle may be insufficient - then the software will offer trim balancing.

Remember that after each correction you need to spin the rotor and measure vibration again to evaluate the result. Balancing is an iterative process, and while usually accurate calculation eliminates imbalance on the first try, complex cases may require several iterations.

If the tachometer doesn't show a signal, the problem is most likely in the installation geometry or mark. Check the following points:

• Distance to mark. The optimal distance from laser tachometer to reflective mark is about 5-50 cm (depending on sensor model). If placed too far, the reflected signal may be weak; if too close - the laser doesn't have time to focus. Try moving the tachometer closer/farther from the rotating surface within this range.
• Beam angle and direction. The laser beam should hit the mark perpendicular to the surface or at a small angle. If you position the sensor at too sharp an angle, the reflected signal may not return to the receiver. Also ensure the mark enters the tachometer's field of view with each revolution.
• Presence of obstacles. There should be no foreign objects in the zone between tachometer and mark. It often happens that a wire or structural element periodically blocks the laser - ensure beam freedom.
• Mark quality. The mark should be clear and contrasting. If you applied paint - it should be bright (or use ready-made self-adhesive reflective tape). Mark area also matters: too large a mark may give multiple triggers per revolution, too small or dim - not give a signal at all. Optimal - a strip of reflective tape ~1-2 cm wide.
• Lighting. On a sunny day outdoors, bright sunlight can flood the tachometer's photoreceiver, and it won't detect the laser reflection from the mark. If working outdoors - shade the sensor (shield it from direct sunlight). Also ensure there are no other shiny parts on the rotating part besides your mark - extra reflections can interfere.

After correcting these factors, try spinning the rotor again - a stable rotation frequency indicator should appear in the program. The green indicator on the tachometer body (if present) usually flashes in time with revolutions, which also signals reading.

Sometimes imbalance is not the only cause of vibration. There are technical problems where even perfect balancing won't have effect. Below are typical cases encountered during vibration balancing and ways to eliminate them:

• Structural resonance: If rotor rotation frequency coincides with the natural frequency of the structure (frame, base), resonance will occur. In resonance mode, vibration increases many times, and balancing is practically impossible, as even a balanced rotor will excite resonant structural vibrations. Solution: move the system out of resonance - change rotation frequency (e.g., increase or decrease speed if technologically possible). If operating speed is fixed and falls into resonance, structural measures are needed.
• Faulty (worn) bearings: Severely worn or damaged bearings cause increased vibration, noise and shaft play. Balancing a rotor in damaged bearings is pointless - first replace bearings with good ones. Otherwise, vibration will be caused not so much by imbalance as by bearing defects (e.g., raceway spalling), and the situation won't improve after "balancing".
• Shaft misalignment: If the rotor shaft or connected unit (e.g., motor-pump through coupling) has misalignment, this leads to vibration appearing as second and third harmonics on the spectrum. Balancing doesn't eliminate misalignment. Solution: first perform alignment - straighten the shaft or adjust connection alignment (adjust position of mating machines, couplings, etc.).
• Unreliable rotor mounting (loose bolts, weak foundation): If the rotor or unit is loosely mounted on its base (e.g., frame-to-foundation mounting bolts are loose), the entire device may vibrate during rotation regardless of balancing. Solution: check and tighten all bolted connections securing the mechanism to the foundation, as well as fastenings of rotor elements themselves.
• Rotor contact with stationary elements: Any friction or impact of rotor against stationary parts (housing, cover, guides) causes intense vibration that balancing won't eliminate. Solution: ensure adequate clearance between all rotating and stationary parts. Nothing should touch the rotor during rotation.

If all listed problems are excluded, balancing with Balanset-1A proceeds quickly and gives excellent results - equipment vibration reduces to an acceptable level or even practically to zero. Remember that balancing doesn't replace repair of faulty equipment. Therefore, always evaluate mechanism condition comprehensively: first eliminate structural and operational defects, then eliminate imbalance as the final touch in repair.

Misalignment creates a characteristic vibration pattern. In "Vibrometer" mode, look at the spectrum (FFT). With misalignment, besides the peak at rotation frequency (1x), you'll see significant peaks at frequencies twice and three times the rotational (so-called 2nd and 3rd harmonics). If these peaks are comparable in height to the main one, this is a sure sign of misalignment that needs to be eliminated before balancing.

Any friction or contact of the rotor with the stator causes strong chaotic vibration and makes balancing impossible. This must be eliminated first. Check and ensure adequate clearances between all rotating and stationary parts.

If there seems to be a signal but the software reports tachometer error or rotation irregularity, there can be several reasons:

• Unstable rotor rotation speed. The program monitors rotation uniformity during measurement; if RPM floats (e.g., motor cannot maintain constant speed, or rotor is braked by load), phase measurements may be erroneous. In the software settings there is a "Irregularity" parameter - increase the allowable rotation irregularity value so the program is less sensitive to small speed fluctuations.
• False tachometer triggers. Sometimes the laser sensor can pick up reflections from other parts of the rotor (e.g., from a polished surface near the mark), causing it to register extra pulses. As a result, the program sees multiple marks and gets confused. Solution - change position or orient the sensor at a different angle so it "sees" only your reflective mark and doesn't catch parasitic reflections.
• Sensor displacement during measurement. Ensure nobody moved the tachometer stand during measurement. It happens that vibration or careless movement changed the beam direction - and it stopped "seeing" the mark correctly, although initially it was reading. Therefore, always rigidly fix the tachometer and don't touch it until all measurements are complete.

Overall, tachometer error means the program couldn't correctly link vibration phase to revolutions. You need to achieve a clear single pulse per revolution and stabilize rotation frequency - then this error will disappear and phase measurements will be reliable.

You can purchase the device directly through our official website (Shop section on vibromera.eu). Select the Balanset-1A model in the catalog, add to cart and place an order, specifying the delivery address.

You can purchase the Balanset-1A device in several convenient ways:

• Directly through our official websites: vibromera.eu and vibromera.com
• Through our official stores on international platforms: eBay and Amazon

We offer several convenient payment methods: bank transfer, payment by bank card (Visa, MasterCard) or through PayPal system. We accept various payment methods including bank transfers (SWIFT) and PayPal to ensure maximum convenience for our customers worldwide.

After payment confirmation, we assemble and ship your order as soon as possible. You can also contact us by email or phone if you prefer to place an order manually - we will issue an invoice and agree on details.

No, there are no monthly fees required. When purchasing the device, you pay once for the device itself (and accessories if you purchase additional ones) - that's all. The software comes with the device and doesn't require a separate license or subscription.

No, when purchasing Balanset-1A you make a one-time payment. No monthly or annual payments are required for using the device itself or its standard software. You receive a lifetime software license without time limits or balancing count restrictions.

You can install it on any number of your computers and use freely without time or functionality restrictions. Software updates that come out from time to time are also provided free of charge.

Additionally, we offer optional paid subscriptions for extended technical support. These packages may include services such as direct communication with an engineer via WhatsApp, assistance in analyzing vibration data, and priority resolution of complex technical issues. These services are not mandatory and are intended for users who require an elevated level of service.

Shipping is usually done within several business days after order placement and payment. We try to ship within 1-3 days if the item is in stock. Order processing usually takes 1-3 business days after payment receipt. Device shipping is carried out within up to 10 business days.

Delivery time depends on your location and chosen delivery method. Typically, delivery takes about 5-10 days (business) plus time for customs clearance for international shipments. Delivery time depends on your location, chosen transport company (e.g., TNT, EMS Post) and time required for customs clearance in your country. On average, international delivery takes from 2 to 4 weeks.

For delivery we use reliable postal and courier services. For example, standard delivery to Europe and worldwide goes through CTT (Portugal Post) service or similar postal services - usually this is an economical option delivering the package in about 1-2 weeks. If you need faster, express method (EMS) is available - expedited courier delivery in about 4-7 days worldwide.

After shipment, we necessarily provide you with a tracking number, which allows you to track the package location in real time. Note that timing may increase slightly due to customs clearance, but on average the indicated ranges are maintained.

We ship from our warehouses in Porto (Portugal) and Narva (Estonia). Our logistics centers in Portugal and Estonia allow us to optimize delivery speed to different regions of the world.

Please note that for some countries, customs payments may be required when importing the device (according to your country's legislation). We provide all necessary customs documents with the shipment.

We provide a 1-year warranty on Balanset-1A device (as well as on Balanset-4 model). The warranty covers any malfunctions arising from manufacturer's fault - i.e., factory defects, electronic component failures under normal operation and other technical problems not caused by external impact.

All Balanset-1A devices come with a standard 1-year warranty from the date of purchase. The warranty covers any manufacturing defects and electronic component failures not caused by the user. In some cases, depending on the dealer or special promotions, the warranty period may be extended to 24 months. We recommend always checking exact warranty conditions at the time of purchase with your seller.

If any defect appears in the device during this period, we will repair it free of charge or replace it with a new one. Warranty service is provided either through our service center or by sending the device to us (we will agree on a convenient method with you).

Please note that the warranty doesn't cover damage caused by reasons unrelated to device quality - for example, drops, liquid spills, USB port overvoltage burnout, etc. However, even in such cases we are always ready to help with post-warranty repair (on a paid basis).

If you encounter a Balanset-1A device malfunction, contact our support service for problem diagnosis. During the warranty period (1 year) we will fix the breakdown free of charge: most often this is done by sending the device to us for repair, or in some cases, by sending you a replacement unit for the broken one.

If you encounter a malfunction covered by warranty, immediately contact our technical support service by email or phone. We will diagnose and organize free repair or replacement of the faulty device or its components. We bear the costs of return delivery of the repaired or new device to the customer.

We try to minimize downtime - repair usually takes no more than 1-2 weeks including delivery, and within Europe sometimes faster. In any case, don't try to disassemble the device yourself if it breaks, to avoid losing warranty. Contact us first - often the problem can be solved remotely (for example, if it's a software glitch).

Yes, we provide paid post-warranty repair services. Our philosophy is to create durable and repairable devices. The device housing is made of sturdy aluminum, and connectors are metal. In case of mechanical damage (e.g., sensor cable break) you can purchase new components at an affordable price.

After warranty, we also provide repair, but on a paid basis (cost depends on the nature of damage, we will agree on it with you in advance). Individual components such as sensors, cables can also be replaced - they are available in our store.

The cost of replacing a vibration sensor is about 100 euros, making device maintenance economically viable in the long term. For repair consultation, contact our support service.

We provide the opportunity to return the device within 14 days from the moment of receipt. The following conditions must be met for return:

• Product condition: For full refund, the device must not have signs of use, scratches, chips and other damage. It must be returned in complete set and original packaging.
• Partial refund: If the device has minor signs of use, we may withhold 20-30% of its cost depending on the degree of wear.
• Delivery payment: Return shipping costs are paid by the buyer.
• Return address: All returns are processed through our central office in Portugal at: Rua alcaide de faria 193, Porto, Portugal, zip 4100-035.

Before sending a return, be sure to contact our support service for instructions.

Balanset devices are known for their high build quality and reliability. Breakdowns occur extremely rarely and are usually associated with external mechanical damage or improper operation (e.g., dropping the device, sensor cable wear, etc.).

Balanset-1A devices are designed with an emphasis on reliability and durability for operation in harsh industrial conditions. The housing is made of aluminum, and connectors are metal. Electronic component failures are extremely rare. Most service requests are related to mechanical damage due to carelessness, for example, dropping the device or getting the sensor cable into rotating machinery parts. In such cases, we offer quick and inexpensive repair or component replacement.

Under normal use conditions, Balanset-1A can serve you for many years without failures. Statistics show that failure is a rare occurrence. All devices undergo testing before shipment. Additionally, the design has no quickly wearing components - accelerometers and laser tachometer are designed for long operation, and the unit itself has a protective case.

Yes, we provide Balanset-1A users with necessary informational and technical support. First, each customer has access to basic consultation support - you can contact us by email or phone to resolve arising questions.

Second, Vibromera company offers the option of extended technical support by subscription (premium support). Premium support subscribers get direct access to our experts via WhatsApp, ability to send photos and videos during balancing so specialists can promptly suggest solutions in real time.

Within such support, we consult on proper sensor installation, software setup, help interpret vibration spectra and find defect causes, and give individual recommendations for your equipment. In fact, premium support provides user support at all stages - from device startup to complex vibration diagnostics cases.

Training materials are also available: on our website and YouTube channel, we've published video demonstrations of working with Balanset-1A, examples of balancing various mechanisms, and practical guides. We strive to ensure each user masters the device as effectively as possible and solves their tasks.

Balanset-1A device is designed so that even a non-specialist in vibration diagnostics can use it. The main development philosophy was to simplify the balancing process - "balancing should be performed on-site by anyone, without extensive knowledge or excessive costs".

Therefore, the program interface is intuitive, and the software itself calculates necessary parameters after several measurements. In a typical case, the operator just needs to follow step-by-step instructions (install sensors, take readings before and after trial weight installation, etc.).

Of course, general understanding of rotor balancing principles and accuracy in sensor installation will be a plus, but even an engineer with minimal experience can quickly master Balanset-1A. The delivery kit includes an operation manual in clear language, and if necessary, you can get consultation from our technical support.

If you haven't found an answer to your question in this guide, you can contact us in any convenient way. Our engineers are ready to help.

• Email: info@vibromera.eu or info@vibromera.com
• Phone / WhatsApp / Telegram: +372 5836 4849
• Phone (Portugal): +351 963 457 233

Support contacts: info@vibromera.eu, WhatsApp/phone +351 963 457 233. We value every customer and will make maximum effort to get your Balanset-1A working properly again.

For companies and specialists who require maximum service level and prompt solution of complex tasks, we offer paid support packages. These subscriptions may include:

• Direct chat with an engineer in WhatsApp for real-time consultations
• Data analysis assistance: You can send us measurement files, and our specialists will help interpret spectra and give recommendations
• Photo and video consultations for quick on-site problem solving
• Priority request processing

For official requests, partnerships or other administrative matters, you can use the following contact details of our offices.

Estonia office (headquarters):
Vibromera OÜ
Address: Ida-Viru maakond, Narva linn, Kiriku tn 13, 20308, Estonia
Registration number: 1431707716

Portugal office (logistics and EU sales):
Address: Rua Alcaide de Faria 193, 4100-035, Porto, Portugal
Tax number (NIF): 31453976016

No, the Balanset-1A interface unit is designed for maximum mobility and convenience. It is powered directly from your laptop's USB port, so you don't need to look for an additional outlet in field conditions.

The standard complete Balanset-1A kit contains everything necessary for measurements and calculations. For full operation you will need only two things not included in the delivery:

• Laptop or PC with Windows operating system
• Balancing (correction) weights. These can be standard balancing plates, bolts or any other material you use for mounting on the rotor (e.g., metal welding)