FAQ - Frequently Asked Questions & Answers FAQ - Frequently Asked Questions & Answers
Balanset-1A FAQ | Complete Guide to Portable Dynamic Balancing | Vibromera

Balanset-1A FAQ

Comprehensive Guide to the Portable Dynamic Balancing and Vibration Analysis System. Find expert answers to all your questions about setup, operation, troubleshooting, and support.

About Balanset-1A and Its Capabilities

What is the Balanset-1A device and what is it designed for?

Balanset-1A is a portable two-channel system for dynamic rotor balancing and simultaneous vibration analysis. The device allows you to balance rotors directly on-site (in their own bearings) without dismantling the equipment. Balanset-1A includes two vibration sensors (accelerometers), a laser rotation sensor (optical tachometer), and an interface unit that connects to a laptop via USB.

The key feature of the device is the ability to balance rotors directly in their own bearings at the operating site ("in-situ"), without the need to dismantle equipment. This drastically reduces downtime and labor costs. Additionally, Balanset-1A can be used as a modern measuring system to upgrade outdated balancing machines.

The specialized software automatically calculates imbalance and recommended correction weights for single- or two-plane balancing. Balanset-1A is easy to use and suitable even for specialists without deep knowledge in vibration diagnostics.

For which specialists and industries is Balanset-1A suitable?

The Balanset-1A device was specifically designed with an emphasis on simplicity and accessibility, making it an ideal tool not only for experienced vibration diagnostics specialists but also for a wide range of technical workers:

  • Maintenance and repair specialists: for quickly eliminating vibrations in industrial equipment
  • Service engineers: for providing on-site balancing services
  • Agro-industrial enterprise employees: for balancing rotors of combines, mulchers, shredders
  • Ventilation system specialists: for balancing industrial fan impellers
  • Special equipment operators: for servicing crushers, screens, and other rotating equipment

Thanks to high efficiency and affordable price, investment in the device typically pays off after performing just 2-3 balancing jobs.

What are the main technical specifications of Balanset-1A?

Main specifications of Balanset-1A device:

Parameter Value
Vibration velocity measurement range (RMS)0.02 to 80 mm/s
Vibrometer frequency range5 Hz to 1000 Hz (with tachometer)
Rotation speed measurement range200-250 rpm to 90,000 rpm
Number of measurement channels2 (vibration) + 1 (phase mark)
Amplitude measurement error±5% of full scale
Phase angle measurement error±1°
Sensor cable length4 m (standard), 10 m (optional)
Tachometer working distance50-500 mm
Complete kit weight≈4 kg

These specifications provide high measurement accuracy and allow balancing rotors of various sizes and rotation speeds.

What is included in the standard Balanset-1A package?

We offer two main configuration options:

Component Complete Kit OEM Version
Balanset-1A interface unit
Vibration sensors (2 pcs.)
Optical sensor (laser tachometer)
Software (on USB drive)
Magnetic stand for tachometer
Electronic scales
Protective carrying case

You will only need your own laptop running Windows and correction weights for installation on the rotor during balancing.

What laptop or computer is needed to work with Balanset-1A?

Almost any modern laptop or PC with Windows 7 / 8 / 10 / 11 will work. Main requirements:

  • Operating system: Windows 7, 8, 10, or 11 (32-bit and 64-bit supported)
  • USB port: At least one free USB 2.0 port or higher

The device connects via USB, which serves for both data transfer and device power. No special requirements for laptop specifications.

In what languages is the software available?

The software supports multiple interface languages: Russian, English, German, French, Polish and others. You can select the desired language during installation or in the program settings.

Can Balanset-1A be used as a vibration analyzer?

Yes, Balanset-1A performs vibrometer functions in addition to balancing. The device can analyze vibrations up to 1000 Hz when used with tachometer. In "Vibrometer" mode (F5 key), you can view:

  • V1s, V2s: Overall vibration level (RMS) in planes 1 and 2
  • V1o, V2o: Rotational vibration component (1x frequency)
  • Spectrum (FFT): Vibration distribution by frequency
Diagnostic tip:

Before balancing, compare Vs and Vo values. If overall vibration (Vs) is significantly higher than rotational component (Vo), the main contribution is not from imbalance but from other problems (bearing wear, misalignment). Eliminate these defects first.

What specific mechanisms and rotors can be balanced?

Balanset-1A is universal and suitable for virtually any rotating rotors:

  • Industrial fans and smoke exhausters
  • Crushers (hammer, rotor, etc.)
  • Mulchers and shredders
  • Augers and rotors of agricultural machinery
  • Cardan shafts and long drives
  • Centrifuges and separators
  • Turbines and compressors
  • Grinding wheels and machine spindles
  • Pumps and impellers
  • Pulleys and flywheels
  • Electric motor and generator rotors
  • Propellers and air screws

What is the difference between Balanset-1A, Balanset-4, and ArBalance?

Feature Balanset-1A Balanset-4 ArBalance
Number of channels2 channels4 channels2 channels
Main application2 supports (fans, crushers)4 supports (cardan shafts)2 supports
PC requirementRequires laptopRequires laptopNot required (standalone)
Power sourceUSB portUSB portBuilt-in battery (10-12h)

Can I upgrade an old balancing machine with Balanset-1A?

Yes, Balanset-1A can be used as a measuring system for a balancing machine. If you have a stationary balancing stand with outdated electronics, you can install Balanset sensors on its supports and "digitize" the machine, getting modern balancing functionality without purchasing an expensive new stand.

Preparation and Basic Operation

How to properly install the software and drivers?

  1. Insert the USB drive from the delivery kit into your computer
  2. Run the installation file and follow the on-screen instructions
  3. After installation, connect the Balanset-1A interface unit via USB - the system will automatically recognize the device
  4. Launch the program using the desktop shortcut

How to properly install vibration sensors and tachometer?

Connecting cables: Connect two vibration sensors to connectors X1 and X2, and the laser tachometer to connector X3.

Installing vibration sensors: Mount sensors on fixed parts of the mechanism housing, as close as possible to the bearing supports. Use magnets or threaded studs for rigid installation.

Installing the tachometer: Mount the laser tachometer on a magnetic stand, position it 50-500 mm from the rotor shaft. Apply reflective tape to the shaft. Ensure the laser beam has direct visibility to the mark.

What mandatory checks should be performed before balancing?

Up to 80% of balancing success depends on thorough preparation. Before starting:

  • Rotor cleanliness: Clean the rotor from dirt, rust, adhered product
  • Bearing condition: Check for excessive play, foreign noises, overheating
  • Foundation rigidity: Ensure the unit is securely mounted, all anchor bolts tightened
  • No rubbing: Check that the rotating rotor doesn't rub against stationary parts

What is the step-by-step two-plane balancing procedure?

The device uses the classic influence method (three-run method):

  1. Run #0 (Initial): Start the mechanism at operating speed. Press the button to measure initial vibration level.
  2. Run #1 (Trial weight plane 1): Stop mechanism. Install trial weight in plane 1. Start and measure. Stop and remove trial weight.
  3. Run #2 (Trial weight plane 2): Install same trial weight in plane 2. Start and measure. Stop and remove trial weight.
  4. Calculation: Software calculates mass and angle for correction weights in both planes.
  5. Verification (RunC): Install calculated correction weights. Run and verify vibration reduction.

How to choose the correct trial weight mass?

The trial weight should cause a significant change in vibration parameters:

  • Vibration amplitude changes by at least 20-30%
  • OR phase angle changes by at least 20-30 degrees

If readings barely change, use a heavier weight. The manual provides a formula for approximate calculation.

Advanced Features and Specialized Functions

How is rotor balancing performed in detail?

  1. Sensor installation: Mount two vibration sensors perpendicular to the rotation axis near bearings. Attach reflective tape to shaft for tachometer.
  2. Connection: Connect sensors to Balanset-1A, connect unit to laptop, launch software.
  3. Initial measurement: Select two-plane balancing mode. Start rotor at operating speed, press "Measure #0".
  4. Trial weight runs: Stop rotor, attach trial weight to Plane 1, measure. Move weight to Plane 2, measure. Remove weight.
  5. Calculation: Software calculates masses and angles for permanent correction weights.
  6. Verification: Install correction weights, run rotor, verify vibration is within acceptable limits.
  7. Save results: Save influence coefficients for future use on similar rotors.

Do I need to remove the rotor from the machine for balancing?

No, in most cases there is no need to remove the rotor. Balanset-1A is designed for in-situ balancing - you perform all measurements directly on installed equipment without dismantling. This saves significant time and effort.

What are "influence coefficients" and how to use them?

"Influence coefficients" are a digital "fingerprint" of how a specific rotor type responds to trial weight installation. After the first successful balancing, you can save these coefficients.

For subsequent balancing of the same rotor type, load the saved coefficients - the program will calculate corrections immediately after the first run, skipping trial weight stages. This saves up to 50% of time on each subsequent unit.

How to create, save and print balancing reports?

  • Saving: After balancing, save all data to the archive with a unique name
  • Report generation: In main menu (F6), select record and generate detailed report
  • Printing: Send report directly to printer with all necessary information

What specialized balancing functions are available?

  • Grinding wheel balancing: Special mode using three-counterweight method
  • Weight splitting: Automatically split required mass between two adjacent positions
  • Drilling calculation: Calculate required diameter and depth for mass removal
  • Mandrel eccentricity exclusion: Index balancing mode for high-precision work

Common Balancing Problems and Solutions

Why might the device show different vibration values?

  • Foreign materials inside rotor: Water, dirt, or loose material causes changing imbalance. Clean and dry the rotor.
  • Structural resonance: Change rotation speed to exit resonance zone.
  • Adjacent mechanisms: Nearby machines may introduce interference. Temporarily shut them down.
  • Mechanical defects: Cracks, damaged bearings, loose bolts cause variable vibration. Repair first.
  • Rotor contact: Check clearances - rotor shouldn't rub against stationary parts.

The device recommended a weight, but vibration increased. What to do?

  • Check angle: Ensure you're counting the angle in the direction of rotation from the correct reference.
  • Verify stability: Check if any fasteners loosened or resonance appeared.
  • Reduce weight: Try using a weight 1.5-3 times lighter than calculated.
  • Repeat cycle: Remove weight and repeat measurements, possibly with different trial weights.

The optical tachometer doesn't read RPM. What to check?

  • Distance: Optimal distance is 50-500 mm (5-50 cm). Adjust as needed.
  • Beam angle: Laser should hit the mark perpendicular to surface.
  • Obstacles: Ensure nothing blocks the laser beam.
  • Mark quality: Use clear, contrasting reflective tape ~1-2 cm wide.
  • Lighting: Shade the sensor from bright sunlight if working outdoors.

What common problems can prevent successful balancing?

  • Structural resonance: Move system out of resonance by changing rotation frequency.
  • Faulty bearings: Replace worn or damaged bearings first.
  • Shaft misalignment: Perform alignment before balancing.
  • Loose mounting: Check and tighten all bolted connections.
  • Rotor contact: Ensure adequate clearance between rotating and stationary parts.

Remember: balancing doesn't replace repair of faulty equipment.

How to diagnose shaft misalignment from vibration spectrum?

Misalignment creates a characteristic vibration pattern. In "Vibrometer" mode, look at the spectrum (FFT). With misalignment, besides the peak at rotation frequency (1x), you'll see significant peaks at frequencies twice and three times the rotational (so-called 2nd and 3rd harmonics). If these peaks are comparable in height to the main one, this is a sure sign of misalignment that needs to be eliminated before balancing.

What to do if the rotor rubs against stationary parts?

Any friction or contact of the rotor with the stator causes strong chaotic vibration and makes balancing impossible. This must be eliminated first. Check and ensure adequate clearances between all rotating and stationary parts.

Tachometer reads RPM but software shows errors. Why?

If there seems to be a signal but the software reports tachometer error or rotation irregularity, there can be several reasons:

  • Unstable rotor rotation speed: The program monitors rotation uniformity during measurement; if RPM floats (e.g., motor cannot maintain constant speed, or rotor is braked by load), phase measurements may be erroneous. In the software settings there is a "Irregularity" parameter - increase the allowable rotation irregularity value so the program is less sensitive to small speed fluctuations.
  • False tachometer triggers: Sometimes the laser sensor can pick up reflections from other parts of the rotor (e.g., from a polished surface near the mark), causing it to register extra pulses. As a result, the program sees multiple marks and gets confused. Solution - change position or orient the sensor at a different angle so it "sees" only your reflective mark and doesn't catch parasitic reflections.
  • Sensor displacement during measurement: Ensure nobody moved the tachometer stand during measurement. It happens that vibration or careless movement changed the beam direction - and it stopped "seeing" the mark correctly, although initially it was reading. Therefore, always rigidly fix the tachometer and don't touch it until all measurements are complete.

Overall, tachometer error means the program couldn't correctly link vibration phase to revolutions. You need to achieve a clear single pulse per revolution and stabilize rotation frequency - then this error will disappear and phase measurements will be reliable.

Purchase, Delivery and Support

How to purchase Balanset-1A? What payment methods are accepted?

You can purchase the device directly through our official website (Shop section on vibromera.eu). Select the Balanset-1A model in the catalog, add to cart and place an order, specifying the delivery address.

You can purchase the Balanset-1A device in several convenient ways:

  • Directly through our official websites: vibromera.eu and vibromera.com
  • Through our official stores on international platforms: eBay and Amazon

We offer several convenient payment methods: bank transfer, payment by bank card (Visa, MasterCard) or through PayPal system. We accept various payment methods including bank transfers (SWIFT) and PayPal to ensure maximum convenience for our customers worldwide.

After payment confirmation, we assemble and ship your order as soon as possible. You can also contact us by email or phone if you prefer to place an order manually - we will issue an invoice and agree on details.

Are there any subscription or monthly fees for using the device?

No, there are no monthly fees required. When purchasing the device, you pay once for the device itself (and accessories if you purchase additional ones) - that's all. The software comes with the device and doesn't require a separate license or subscription.

No, when purchasing Balanset-1A you make a one-time payment. No monthly or annual payments are required for using the device itself or its standard software. You receive a lifetime software license without time limits or balancing count restrictions.

You can install it on any number of your computers and use freely without time or functionality restrictions. Software updates that come out from time to time are also provided free of charge.

Additionally, we offer optional paid subscriptions for extended technical support. These packages may include services such as direct communication with an engineer via WhatsApp, assistance in analyzing vibration data, and priority resolution of complex technical issues. These services are not mandatory and are intended for users who require an elevated level of service.

How quickly will the device be shipped and how long will delivery take?

Shipping is usually done within several business days after order placement and payment. We try to ship within 1-3 days if the item is in stock. Order processing usually takes 1-3 business days after payment receipt. Device shipping is carried out within up to 10 business days.

Delivery time depends on your location and chosen delivery method. Typically, delivery takes about 5-10 days (business) plus time for customs clearance for international shipments. Delivery time depends on your location, chosen transport company (e.g., TNT, EMS Post) and time required for customs clearance in your country. On average, international delivery takes from 2 to 4 weeks.

For delivery we use reliable courier services. We ship via DHL - professional courier delivery service that provides fast and reliable delivery worldwide, typically within 3-7 business days depending on destination.

After shipment, we necessarily provide you with a tracking number, which allows you to track the package location in real time. Note that timing may increase slightly due to customs clearance, but on average the indicated ranges are maintained.

From where is delivery made and do I need to pay customs duties?

We ship from our warehouse in Porto (Portugal). Our logistics center in Portugal allows us to optimize delivery speed to different regions of the world.

Important:

For international shipments, the buyer acts as the importer. This means the package may be subject to customs duties, taxes (VAT) and brokerage fees according to the destination country's legislation. Responsibility for paying these fees lies with the buyer. For accurate information about possible fees, we recommend contacting your country's customs service.

Please note that for some countries, customs payments may be required when importing the device (according to your country's legislation). We provide all necessary customs documents with the shipment.

What warranty is provided and what does it cover?

We provide a 2-year warranty on Balanset-1A device (as well as on Balanset-4 model). The warranty covers any malfunctions arising from manufacturer's fault - i.e., factory defects, electronic component failures under normal operation and other technical problems not caused by external impact.

All Balanset-1A devices come with a standard 2-year warranty from the date of purchase. The warranty covers any manufacturing defects and electronic component failures not caused by the user.

If any defect appears in the device during this period, we will repair it free of charge or replace it with a new one. Warranty service is provided either through our service center or by sending the device to us (we will agree on a convenient method with you).

Please note that the warranty doesn't cover damage caused by reasons unrelated to device quality - for example, drops, liquid spills, USB port overvoltage burnout, etc. However, even in such cases we are always ready to help with post-warranty repair (on a paid basis).

What to do if the device breaks during warranty period?

If you encounter a Balanset-1A device malfunction, contact our support service for problem diagnosis. During the warranty period (2 years) we will fix the breakdown free of charge: most often this is done by sending the device to us for repair, or in some cases, by sending you a replacement unit for the broken one.

If you encounter a malfunction covered by warranty, immediately contact our technical support service by email or phone. We will diagnose and organize free repair or replacement of the faulty device or its components. We bear the costs of return delivery of the repaired or new device to the customer.

We try to minimize downtime - repair usually takes no more than 1-2 weeks including delivery, and within Europe sometimes faster. In any case, don't try to disassemble the device yourself if it breaks, to avoid losing warranty. Contact us first - often the problem can be solved remotely (for example, if it's a software glitch).

Is post-warranty repair available and under what conditions?

Yes, we provide paid post-warranty repair services. Our philosophy is to create durable and repairable devices. The device housing is made of sturdy aluminum, and connectors are metal. In case of mechanical damage (e.g., sensor cable break) you can purchase new components at an affordable price.

After warranty, we also provide repair, but on a paid basis (cost depends on the nature of damage, we will agree on it with you in advance). Individual components such as sensors, cables can also be replaced - they are available in our store.

The cost of replacing a vibration sensor is about 100 euros, making device maintenance economically viable in the long term. For repair consultation, contact our support service.

What is the return policy if the device doesn't suit me?

We provide the opportunity to return the device within 14 days from the moment of receipt. The following conditions must be met for return:

  • Product condition: For full refund, the device must not have signs of use, scratches, chips and other damage. It must be returned in complete set and original packaging.
  • Partial refund: If the device has minor signs of use, we may withhold 20-30% of its cost depending on the degree of wear.
  • Delivery payment: Return shipping costs are paid by the buyer.
  • Return address: All returns are processed through our central office in Portugal at: Rua alcaide de faria 193, Porto, Portugal, zip 4100-035.

Before sending a return, be sure to contact our support service for instructions.

How long does Balanset-1A last? Does it break often?

Balanset devices are known for their high build quality and reliability. Breakdowns occur extremely rarely and are usually associated with external mechanical damage or improper operation (e.g., dropping the device, sensor cable wear, etc.).

Balanset-1A devices are designed with an emphasis on reliability and durability for operation in harsh industrial conditions. The housing is made of aluminum, and connectors are metal. Electronic component failures are extremely rare. Most service requests are related to mechanical damage due to carelessness, for example, dropping the device or getting the sensor cable into rotating machinery parts. In such cases, we offer quick and inexpensive repair or component replacement.

Under normal use conditions, Balanset-1A can serve you for many years without failures. Statistics show that failure is a rare occurrence. All devices undergo testing before shipment. Additionally, the design has no quickly wearing components - accelerometers and laser tachometer are designed for long operation, and the unit itself has a protective case.

Is technical support and training provided after purchase?

Yes, we provide Balanset-1A users with necessary informational and technical support. First, each customer has access to basic consultation support - you can contact us by email or phone to resolve arising questions.

Second, Vibromera company offers the option of extended technical support by subscription (premium support). Premium support subscribers get direct access to our experts via WhatsApp, ability to send photos and videos during balancing so specialists can promptly suggest solutions in real time.

Within such support, we consult on proper sensor installation, software setup, help interpret vibration spectra and find defect causes, and give individual recommendations for your equipment. In fact, premium support provides user support at all stages - from device startup to complex vibration diagnostics cases.

Training materials are also available: on our website and YouTube channel, we've published video demonstrations of working with Balanset-1A, examples of balancing various mechanisms, and practical guides. We strive to ensure each user masters the device as effectively as possible and solves their tasks.

Is special preparation or training needed to use the device?

Balanset-1A device is designed so that even a non-specialist in vibration diagnostics can use it. The main development philosophy was to simplify the balancing process - "balancing should be performed on-site by anyone, without extensive knowledge or excessive costs".

Therefore, the program interface is intuitive, and the software itself calculates necessary parameters after several measurements. In a typical case, the operator just needs to follow step-by-step instructions (install sensors, take readings before and after trial weight installation, etc.).

Of course, general understanding of rotor balancing principles and accuracy in sensor installation will be a plus, but even an engineer with minimal experience can quickly master Balanset-1A. The delivery kit includes an operation manual in clear language, and if necessary, you can get consultation from our technical support.

Where to contact for technical support?

If you haven't found an answer to your question in this guide, you can contact us in any convenient way. Our engineers are ready to help.

Support contacts: [email protected], WhatsApp/phone +351 963 457 233. We value every customer and will make maximum effort to get your Balanset-1A working properly again.

What paid extended support options are available?

For companies and specialists who require maximum service level and prompt solution of complex tasks, we offer paid support packages. These subscriptions may include:

  • Direct chat with an engineer in WhatsApp for real-time consultations
  • Data analysis assistance: You can send us measurement files, and our specialists will help interpret spectra and give recommendations
  • Photo and video consultations for quick on-site problem solving
  • Priority request processing

How to contact Vibromera company for other matters?

For official requests, partnerships or other administrative matters, you can use the following contact details of our offices.

Estonia office (headquarters):
Vibromera OÜ
Address: Ida-Viru maakond, Narva linn, Kiriku tn 13, 20308, Estonia
Registration number: 1431707716

Portugal office (logistics and EU sales):
Address: Rua Alcaide de Faria 193, 4100-035, Porto, Portugal
Tax number (NIF): 31453976016

Is external power required for the measuring unit?

No, the Balanset-1A interface unit is designed for maximum mobility and convenience. It is powered directly from your laptop's USB port, so you don't need to look for an additional outlet in field conditions.

Professional tip:

When working in conditions with unstable or "noisy" power grid (e.g., in a shop with lots of operating equipment), it's recommended to switch the laptop to battery mode. This will help avoid possible interference and ensure the cleanest signal from the sensors.

What needs to be purchased additionally to start working?

The standard complete Balanset-1A kit contains everything necessary for measurements and calculations. For full operation you will need only two things not included in the delivery:

  • Laptop or PC with Windows operating system
  • Balancing (correction) weights. These can be standard balancing plates, bolts or any other material you use for mounting on the rotor (e.g., metal welding)
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