Return Policy

We strive to provide high-quality products and complete customer satisfaction. We offer a full refund for unused items returned within 14 days of purchase, demonstrating our commitment to your satisfaction. If the purchased product does not suit you, you can return it in accordance with our return policy.

1. Return Terms and Conditions

• You can return the goods within 14 days of receipt.
• Return is possible if the packaging has been opened, but the product has not been used or has been used to the minimum extent necessary to check its performance and basic functions.
• If the product has signs of significant use, such as scratches, scuffs, chips or other damage indicating use that goes beyond normal inspection, the return may be partial. In this case, we withhold 20-30% of the value of the goods, depending on the degree of its wear and tear.
• In some cases, a return may be refused if the product has serious damage caused by improper use or careless handling.

2. How to arrange a return?

To arrange a return, please follow these instructions:

1. Contact us: Send a return request by email to info@vibromera.eu, indicating the order number and reason for the return.
2. Send photos: To help us assess the condition of your product and determine the refund amount, please send us photos.
3. Receive confirmation: We will review your request and provide you with instructions on how to return the product as soon as possible.
4. Send the goods: After receiving confirmation, please send the goods back to the following address: Rua alcaide de faria 193, Porto, Portugal. zip 4100-035 Nikolai Shelkovenko.

Important: Please keep the mail with the tracking number so that we can monitor the delivery of the returned goods.

3. Refund

• After receiving and checking the returned goods, we will refund your money within 30 days.
• Refunds are made in the same way that the payment was made (to a bank card, PayPal account, etc.).
• If the product has been used and has signs of use, the refund will be partial (70-80% of the order amount).
• The cost of returning the goods is paid by the buyer, except in cases where the goods are damaged through our fault or due to a manufacturing defect. In such cases, we will fully reimburse the cost of the goods and pay for the return shipping.

4. Warranty

All our products have a 1 year warranty. During the warranty period, you can contact us for free repair or replacement of the product in case of manufacturing defects.

5. International returns

The return conditions for buyers from other countries are similar to the conditions for buyers from Portugal. Please note that the cost of returning goods from another country is paid by the buyer. In the case of warranty repair or replacement of goods, we will bear the cost of delivering the goods back to the buyer.

6. Return of goods of good quality

You can return goods of good quality if they have not been used, have retained their presentation, consumer properties, seals, factory labels, and there is a document confirming the fact and conditions of purchase of the specified goods. In this case, the cost of returning the goods is paid by the buyer.

7. Exceptions

Circumstance	Explanation
The product was heavily worn or damaged due to the fault of the buyer.	In this case, the return of the goods is not possible.
The product is custom made.	Custom-made products are not refundable.
Software or digital goods after download.	After downloading software or digital goods, no refunds are possible.
The goods were purchased from a distributor, not directly from us.	In this case, please contact the seller from whom the goods were purchased.

8. Contact Information

If you have any questions related to the return of goods, please contact us:

• Email: info@vibromera.eu
• Phone: +351963457233
• WhatsApp: +37258364849

We are always happy to help you!

Conclusion

We strive to ensure that you are completely satisfied with your purchase. Our return policy is designed to provide you with maximum convenience and confidence in purchasing our products. If you have any questions or need help with a return, please do not hesitate to contact us. Our customer support team is always happy to help you.